Customer Relationship Team Manager

Adore Recruitment Ltd; Weston-super-Mare; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Bonus

26 days holiday + bank holidays

Opportunity to buy additional holiday

Ongoing training and career developmen

Modern office environment

Friendly, supportive culture

Progression opportunities

Job summary

Adore Recruitment Ltd in Weston-super-Mare is seeking a Customer Relationship Team Manager to lead a team of Customer Relationship Executives, delivering an exceptional customer experience and supporting key client accounts.

You will coach, motivate and develop your team, drive accountability through coaching and KPI management, and partner with internal sales colleagues to maximise retention and account growth.

Qualifications

• Experience managing a customer service, contact centre or client services team.
• Strong background leading inbound and outbound customer-facing teams.
• Experience coaching, motivating and developing people.
• Excellent communication, organisational and problem-solving skills.
• Experience working within a KPI-driven environment.
• Good commercial awareness and CRM experience.

Responsibilities

• Lead, coach and develop a team of Customer Relationship Executives.
• Drive performance through coaching, one-to-ones and KPI management.
• Ensure excellent customer service across inbound and outbound activity.
• Support escalated customer enquiries and improve customer satisfaction.
• Work closely with internal teams to maximise customer retention and account growth.
• Recruit, develop and motivate your team.

Skills

Team leadership

Customer service

Coaching & development

CRM experience

Job description

Customer Relationship Team Manager

Weston-super-Mare (Office Based)

Competitive Salary + Bonus + Excellent Benefits

Monday - Friday

Are you an experienced Team Leader or Manager from a customer service, contact centre or client services background?

We're looking for a Customer Relationship Team Manager to lead a team of Customer Relationship Executives, ensuring they deliver an exceptional customer experience while supporting and developing existing customer accounts.

This is a fantastic opportunity to join a growing organisation where you'll coach, motivate and develop a high-performing team within a fast-paced, customer-focused environment.

The Role

You'll be responsible for leading a team that provides a mixture of inbound customer support and proactive outbound account management. Working closely with internal sales teams, you'll drive customer satisfaction, retention and account growth while creating a positive, high-performing culture.

Key Responsibilities

• Lead, coach and develop a team of Customer Relationship Executives.
• Drive performance through coaching, one-to-ones and KPI management.
• Ensure excellent customer service across inbound and outbound activity.
• Support escalated customer enquiries and improve customer satisfaction.
• Work closely with internal teams to maximise customer retention and account growth.
• Recruit, develop and motivate your team.

About You

• Experience managing a customer service, contact centre or client services team.
• A strong background leading inbound and outbound customer-facing teams.
• Experience coaching, motivating and developing people.
• Excellent communication, organisational and problem-solving skills.
• Experience working within a KPI-driven environment.
• Good commercial awareness and CRM experience.

What's On Offer?

• Competitive basic salary
• Performance bonus
• 26 days holiday plus bank holidays
• Option to buy additional holiday
• Ongoing training and career development
• Modern office environment
• Friendly, supportive culture
• Genuine opportunities for progression