Client Relations Lead – Heart-Centered Care Partnerships

EQ Care Group; Larkhill; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Blue Light Discount Card

28 days annual leave

Salary advance scheme

Contributory pension

Dedicated Learning & Development

Team member rewards

Free meals on shift

Free tax review service

Refer a friend scheme

Job summary

Cherry Tree Lodge in Kidderminster is seeking a Client Relations Manager (Heart Centred Salesperson / Customer Focus Lead) to build strong community ties, work with discharge teams, and help families choose full-time care with compassion.

The role requires excellent communication, IT skills, and a genuine people focus. You will drive occupancy, support the Home Manager, and manage social media and events to showcase exceptional personalised care.

Qualifications

• Strong verbal and written communication skills.
• Experience within a similar environment desirable.
• Flexible, patient with a ‘can do’ caring attitude and a real people person.
• Proficiency in IT, including Microsoft Office and internal applications; ability to learn new systems quickly.

Responsibilities

• Meet discharge teams at NHS and private hospitals.
• Liaise with discharge teams on referrals for enablement suite.
• Raise awareness of EQ Care in the local area.
• Foster relationships with social work and mental health teams.
• Create community events to break preconceptions of care homes.
• Support Home Manager and Customer Experience Leads with activities and social media presence.
• Help ensure high Google reviews and engagement on market tools.
• Be the face trusted to help families find solutions and information events.

Skills

Verbal communication

Written communication

Customer service

Flexibility

Empathy

IT literacy

Tools

Microsoft Office

Internal applications

Job description

Cherry Tree Lodge in Kidderminster is seeking a Client Relations Manager (Heart Centred Salesperson / Customer Focus Lead) to build strong community ties, work with discharge teams, and help families choose full-time care with compassion.

The role requires excellent communication, IT skills, and a genuine people focus. You will drive occupancy, support the Home Manager, and manage social media and events to showcase exceptional personalised care.