Heart-Centred Client Relations Leader - Community Outreach

EQ Care Group; Larkhill; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Blue Light Discount Card

28 days annual leave (pro rata)

Salary advance scheme

Contributory pension

Learning & Development

Team member rewards

Free meals on shift

Free tax review service

Refer a friend scheme

Job summary

EQ Care Group is seeking a Client Relations Manager (Customer Focus Lead) for Cherry Tree Lodge in Kidderminster. The role focuses on compassionate outreach, engagement with NHS and social care teams, and driving occupancy while maintaining a high standard of patient and family experience.

The position requires a warm, proactive individual with strong communication skills and IT proficiency to support the Home Manager and lead community initiatives, ensuring the home becomes a trusted local care

Qualifications

• Strong verbal and written communication skills.
• Experience within a similar environment desirable.
• Flexible, patient with a caring attitude.
• Proficiency in IT, including Microsoft Office and internal applications; ability to learn new systems quickly.

Responsibilities

• Meeting discharge teams at NHS and private hospitals.
• Liaising with discharge teams around referrals for our enablement suite.
• Ensuring the local area knows who we are and what we do.
• Fostering relationships with social work and mental health teams.
• Creating community events to break preconceptions of care homes.
• Supporting the Home Manager and Customer Experience Leads to create purposeful activity.
• Maintaining a day‑to‑day social media presence.
• Driving high scores on Google reviews and market tools.
• Thinking creatively for charity days and community drives.
• Being the face customers trust to find solutions.

Skills

Verbal and written communication

People person

Flexible and patient

IT proficiency (MS Office)

Tools

Microsoft Office

Job description

EQ Care Group is seeking a Client Relations Manager (Customer Focus Lead) for Cherry Tree Lodge in Kidderminster. The role focuses on compassionate outreach, engagement with NHS and social care teams, and driving occupancy while maintaining a high standard of patient and family experience.

The position requires a warm, proactive individual with strong communication skills and IT proficiency to support the Home Manager and lead community initiatives, ensuring the home becomes a trusted local care