Customer Relations Manager

Hamberley Care Homes; King's Sutton; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Refer a Friend bonus

Bonus / commission

Job summary

Hamberley Care Homes seeks a Customer Relations Manager at Chawley Grove, Oxfordshire. Join a luxury care home team delivering residential, dementia, and nursing care for older people.

You will lead local networking to build referral sources and drive occupancy while working with the management team to align with budget expectations. Be part of a brand committed to exceptional resident well-being and community engagement, ensuring occupancy and average weekly fee rates meet targets in a

Qualifications

• Previous experience in a sales role within a care home or healthcare setting.
• Sales and customer service experience essential in face-to-face or business-to-customer capacity.
• Strong stakeholder relationship skills.
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self-motivated, proactive, flexible, and adaptable.

Responsibilities

• Organise people and liaise with internal and external stakeholders while presenting a positive, professional impression.
• Manage sales enquiries to maximise occupancy and revenue.
• Host prospective customer visits and follow-up calls; identify key referral groups.
• Support the development of the marketing strategy for the Group Sales Team.
• Develop and maintain a high profile to promote the care home.
• Aim to meet or exceed occupancy and weekly fees targets.

Skills

Sales experience

Customer service

Stakeholder relations

Multidisciplinary teamwork

Job description

Team culture

A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do

• Excellent training and career development opportunities
• Free on-site parking
• Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.

What you'll be doing

What you'll be doing: We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families. Manage sales enquiries to maximise sales and occupancy of the care home. Host prospective customer visits, complete follow up calls, identifying key referral groups. Support the development of the marketing strategy to support the Group Sales Team. Develop and maintain a high profile within the local community to promote the care home. Maximise profit performance of sales to meet or exceed targets. Deal with

Job Description

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals. At Chawley Grove, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Manager will ensure that occupancy and average weekly fee rates are met in line with budget expectations. Joining us at Chawley Grove, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

Location and care home details

Join us at Chawley Grove Oxford's most stunning care home. Chawley Grove is a luxurious care home in Oxfordshire, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Our values and people

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.

Benefits

We offer our colleagues:

• Competitive salary and benefits package including bonus / commission
• 25 days holiday plus Bank Holidays
• A supportive and collaborative working environment
• Workplace pension for your future security
• A true, all relevant admin such as effective budgetary controls and preparation of sales management reports.

Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.

Requirements

• Previous relevant experience working in a sales position within the Care Home or healthcare industry .
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills.
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self-motivated, proactive, flexible, and adaptable.

Please note we are unable to offer sponsorship for this position.