Client Relations Manager (Customer Focus Lead)

EQ Care Group; Southampton; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

½ day off for your birthday

Blue Light Discount Card

28 days of annual leave (pro rata)

Salary advance scheme (Level)

Contributory pension

Dedicated Learning & Development

Team member rewards

Free meals on shift

Free tax review service

Refer a friend scheme

Job summary

EQ Care is seeking a Client Relations Manager (Customer Focus Lead) to support Alder Lodge in Bishops Waltham. The role focuses on community engagement, hospital liaison and occupancy strategies to ensure high-quality care and family trust.

You will work closely with Home Manager and Customer Experience Leads, driving occupancy targets and positive perception in the local community. 40 hours weekly, on-site role with opportunities for impact and growth.

Qualifications

• Strong verbal and written communication skills.
• Experience within a similar environment desirable.
• Flexible, patient, with a ‘can do’ caring attitude, and a real 'people person'.
• Proficiency in IT, including Microsoft Office and internal applications.

Responsibilities

• Meet discharge teams at NHS and private hospitals.
• Liaise with discharge teams around referrals for our enablement suite.
• Ensure the area knows who we are and what we do.
• Foster relationships with social work and mental health teams.
• Create community events to break preconceptions of care homes.
• Support the Home Manager and Customer Experience Leads for activities.
• Support presence on social media including Facebook.
• Improve scores on Google reviews and Specialist Market tools.
• Think creatively for community initiatives and outreach.
• Be the face people trust to help get solutions to needs.
• Create information events for older people and families.
• Ensure the home is fully occupied.
• Meet budgeted rate targets.

Skills

Verbal & written comms

People skills

Flexible, patient, caring

IT skills: MS Office & internal apps

Tools

Microsoft Office

CRM systems

Job description

Client Relations Manager (Customer Focus Lead)

Alder Lodge, Bishops Waltham

Client Relations Manager (Heart Centred Salesperson / Customer Focus Lead)

40 hours per week

Alder Lodge, Hague Road, Bishops Waltham, Southampton, SO32 1TQ

Role Overview

Do you love sales, but are tired of the same old sales roles? Do you want to make a real difference to the lives of people within the local community?Do you want to help people when times get tough? Helping people make the decision to choose full time care is a rewarding career – enabling people to live their best lives, whilst remaining close to their loved ones. If you are an emotionally intelligent, kind, supportive person, who also understands how revenue generation ensures the future of social care, then you may be perfect for this role!

Our Household Model has been designed to create a much smaller, more personal community. Rather than People feeling like they are living in a large care home, each household will be home to approximately 9–12 people living together, creating a genuine sense of community, familiarity and belonging.

We are looking for a mix between Alan Sugar and Mother Theresa! We want someone who is compassionate and passionate. Compassion is needed to help families through a difficult time and passion is needed to ensure that we achieve our occupancy targets and create great lives for the people who live in Alder Lodge

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Responsibilities and Duties

• Meeting discharge teams at NHS and private hospitals
• Involvement in and liaison with discharge teams around referrals for our enablement suite
• Ensuring all businesses in the area know who we are and what we do
• Fostering fantastic relationships with social work and mental health teams
• Creating community events in order to break pre-conceptions of care homes
• Supporting the Home Manager and Customer Experience Leads to create purposeful activity
• Supporting the Home and Customer Experience Leads to ensure a day-to-day presence on social media including Facebook
• Driving scores high on Google reviews and Specialist Market tools
• Thinking outside the box – e.g charity days, supporting community drives or walking 26 miles!
• Being the face people trust to help get solutions to their needs
• Creating information events for older people and their families in the community
• Ensure the home is fully occupied
• Ensure the budgeted rate is achieved

Skills, Qualifications and Abilities

• Strong verbal and written communication skills.
• Experience within a similar environment desirable
• You need to be flexible, patient, with a ‘can do’ caring attitude, and a real 'people person'
• Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.

The Care Home and The Company

Alder Lodge is to open at the beginning of 2027. Our newly built 66-bed nursing and dementia specialist care home, is in the heart of Bishops Waltham combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, Alder Lodge is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Alder Lodge.

To find out more information about EQ Care, please visit our website: www.eqcare.org

Benefits of working at EQ Care

• ½ day off for your birthday – start your celebrations early!
• Blue Light Discount Card – access exclusive savings and offers.
• 28 days of annual leave (pro rata) – enjoy a healthy work-life balance.
• Salary advance scheme (Level) – access earned pay when you need it.
• Contributory pension – helping you plan for your future.
• Dedicated Learning & Development – continuous training and career growth opportunities.
• Team member rewards – recognising and celebrating your hard work.
• Free meals on shift – enjoy a meal on us while you work.
• Free tax review service – making sure you keep more of what you earn.
• Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)

Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.

** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice