Customer Relations Manager

Hamberley Care Management Limited; Keynsham; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Bonus/commission

Bank holidays

Pension

Training and development

Employee Assistance Programme

Wellbeing support services

Free on-site parking

Referral bonus

Job summary

Hamberley Care Management Limited seeks a Customer Relations Manager to lead local networking activity and promote Meryton Place, a luxury care home in Keynsham, to drive occupancy and revenue targets.

The role focuses on building referral relationships, handling sales enquiries, hosting visits, and supporting the marketing strategy with the Group Sales Team, while representing the brand to residents, relatives and stakeholders.

Qualifications

• Previous sales experience within Care Home, Retirement Living or Healthcare sectors.
• Sales and customer service experience in face-to-face or business-to-customer capacity.
• Engaging stakeholder relationship skills.
• Experience working with multidisciplinary teams to support project delivery.
• Decisive, self-motivated, proactive, flexible and adaptable.

Responsibilities

• Organise and conduct networking and prospecting activities to build and maintain relationships with referral sources.
• Handle sales enquiries to maximise occupancy and sales of the care home.
• Host prospective customer visits, complete follow‑up calls and identify key referral groups.
• Support the development of the marketing strategy in collaboration with the Group Sales Team.
• Maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Manage relevant administration including budgetary controls and preparation of sales management reports.
• Represent the brand with courtesy and respect to residents, relatives and stakeholders.

Skills

Sales experience

Customer service

Stakeholder relationships

Multidisciplinary teamwork

Self-motivated & proactive

Job description

About the role

We are seeking a Customer Relations Manager to lead local networking activity and promote Meryton Place, a luxury care home, to secure occupancy and meet revenue targets.

Meryton Place is located in Keynsham and offers luxury residential, dementia, and nursing care in spacious, stylish rooms and well‑maintained shared spaces.

Benefits

• Competitive salary and benefits package including bonus/commission
• 25 days holiday plus Bank Holidays
• Supportive and collaborative working environment
• Workplace pension
• Team culture that encourages kindness, respect, and professional pride
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Free on‑site parking
• Referral bonus up to £750 per successful referral

Responsibilities

• Organise and conduct networking and prospecting activities to build and maintain relationships with referral sources.
• Handle sales enquiries to maximise occupancy and sales of the care home.
• Host prospective customer visits, complete follow‑up calls and identify key referral groups.
• Support the development of the marketing strategy in collaboration with the Group Sales Team.
• Maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Manage relevant administration including budgetary controls and preparation of sales management reports.
• Represent the brand with courtesy and respect to residents, relatives and stakeholders.

Qualifications

• Previous sales experience within the Care Home, Retirement Living or Healthcare sector.
• Sales and customer service experience in a face‑to‑face or business‑to‑customer capacity.
• Engaging stakeholder relationship skills.
• Experience working with multidisciplinary teams to support project delivery.
• Decisive, self‑motivated, proactive, flexible and adaptable.