Community-Driven Client Relations Lead

EQ Care Group; Southampton; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

½ day off for your birthday

Blue Light Discount Card

28 days of annual leave (pro rata)

Salary advance scheme (Level)

Contributory pension

Dedicated Learning & Development

Team member rewards

Free meals on shift

Free tax review service

Refer a friend scheme

Job summary

EQ Care is seeking a Client Relations Manager (Customer Focus Lead) to support Alder Lodge in Bishops Waltham. The role focuses on community engagement, hospital liaison and occupancy strategies to ensure high-quality care and family trust.

You will work closely with Home Manager and Customer Experience Leads, driving occupancy targets and positive perception in the local community. 40 hours weekly, on-site role with opportunities for impact and growth.

Qualifications

• Strong verbal and written communication skills.
• Experience within a similar environment desirable.
• Flexible, patient, with a ‘can do’ caring attitude, and a real 'people person'.
• Proficiency in IT, including Microsoft Office and internal applications.

Responsibilities

• Meet discharge teams at NHS and private hospitals.
• Liaise with discharge teams around referrals for our enablement suite.
• Ensure the area knows who we are and what we do.
• Foster relationships with social work and mental health teams.
• Create community events to break preconceptions of care homes.
• Support the Home Manager and Customer Experience Leads for activities.
• Support presence on social media including Facebook.
• Improve scores on Google reviews and Specialist Market tools.
• Think creatively for community initiatives and outreach.
• Be the face people trust to help get solutions to needs.
• Create information events for older people and families.
• Ensure the home is fully occupied.
• Meet budgeted rate targets.

Skills

Verbal & written comms

People skills

Flexible, patient, caring

IT skills: MS Office & internal apps

Tools

Microsoft Office

CRM systems

Job description

EQ Care is seeking a Client Relations Manager (Customer Focus Lead) to support Alder Lodge in Bishops Waltham. The role focuses on community engagement, hospital liaison and occupancy strategies to ensure high-quality care and family trust.

You will work closely with Home Manager and Customer Experience Leads, driving occupancy targets and positive perception in the local community. 40 hours weekly, on-site role with opportunities for impact and growth.