Client Payroll Team Lead (Leeds)

Iris Software Group; Leeds; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading payroll services provider in Leeds is seeking a Payroll Team Leader to lead and develop a team of Payroll Executives. Responsibilities include overseeing payroll processing, addressing client queries, and ensuring compliance with UK payroll legislation. The ideal candidate has over 5 years of experience in payroll management, exceptional communication skills, and proficiency in payroll software. This role offers an opportunity to foster a culture of operational excellence and customer success.

Qualifications

• 5+ years experience in end-to-end payroll processing.
• Strong knowledge of PAYE, auto-enrolment, and UK payroll legislation.
• Previous leadership or team management experience.
• Excellent communication, organisational, and customer service skills.
• Proficiency in Excel, Outlook, and payroll software platforms.
• CIPP qualification preferred but not essential.

Responsibilities

• Lead, coach, and develop a team of Payroll Executives.
• Oversee the accurate and timely processing of client payrolls.
• Act as the first point of escalation for client queries.
• Ensure service levels and deadlines are consistently met.
• Collaborate with Account Managers for smooth client experiences.
• Drive a culture of continuous improvement.

Skills

End-to-end payroll processing

Knowledge of PAYE and UK payroll legislation

Excellent communication skills

Customer service skills

Organisational skills

Proficiency in Excel

Team management experience

Education

CIPP qualification (preferred)

Tools

Payroll software platforms

Outlook

Job description

What you will be doing

Lead, coach, and develop a team of Payroll Executives.

• Oversee the accurate and timely processing of client payrolls.
• Act as the first point of escalation for client queries and service issues.
• Ensure service levels, KPIs, and BACS deadlines are consistently met.
• Collaborate with Account Managers to ensure smooth client experiences.
• Drive a culture of continuous improvement and operational excellence.
• Monitor capacity planning and team performance data.
• Stay up to date with payroll legislation and software updates.

What You’ll Bring

• 35 years experience in end-to-end payroll processing.
• Strong knowledge of PAYE, auto-enrolment, and UK payroll legislation.
• Previous leadership or team management experience.
• Excellent communication, organisational, and customer service skills.
• Proficiency in Excel, Outlook, and payroll software platforms.
• CIPP qualification (preferred, but not essential).

Apply Now

If you’re passionate about payroll, customer success, and leading great teams we would love to hear from you.
Apply today and help IRIS continue to deliver mission-critical services for thousands of UK organisations.

Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Location

Leeds, West Yorkshire, United Kingdom