Client Onboarding & Front Desk Concierge

Beyond Law Group; Alderley Edge; On-site; GBP 21,000 - 28,000; Full time

Job summary

McAlister Family Law, Home Property Law and Vault Private Client are seeking a professional receptionist to be the first point of contact for clients, visitors and prospective clients. You will manage intake, onboarding and front-of-house, ensuring a warm, discreet and efficient client journey.

You will coordinate appointments, maintain records in the case management system, support the team with administrative tasks and help uphold the firm's professional standards and regulatory commitments.

Qualifications

• Experience in customer-facing roles within a professional services environment.
• Experience in a law firm or professional services setting is preferred.
• Strong organisational and administrative abilities with meticulous attention to detail.

Responsibilities

• Act as the first point of contact for clients, visitors and prospective clients, handling enquiries promptly and sensitively.
• Coordinate client intake, onboarding and matter opening, ensuring completeness and accuracy.
• Provide front-of-house services, welcoming visitors and maintaining a confidential and professional reception.
• Support administration, filing, data entry and meeting material preparation as required.
• Collaborate with Compliance, IT and fee earners to ensure smooth office operations and regulatory adherence.
• Maintain records in case management systems and assist with calendar and appointments.

Skills

Customer service

Reception duties

Office administration

Microsoft Office

Communication skills

Discretion

Tools

Case management systems

Microsoft Office Suite

Job description

McAlister Family Law, Home Property Law and Vault Private Client are seeking a professional receptionist to be the first point of contact for clients, visitors and prospective clients. You will manage intake, onboarding and front-of-house, ensuring a warm, discreet and efficient client journey.

You will coordinate appointments, maintain records in the case management system, support the team with administrative tasks and help uphold the firm's professional standards and regulatory commitments.