Client Experience Host & Reception Lead

Travers Smith LLP; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Travers Smith LLP is seeking a Client Host to join the Client Experience team. You will be the first point of contact for visitors, ensuring a professional and welcoming environment and representing the firm's ethos at all times.

The role focuses on front-of-house duties across three reception desks and meeting room bookings, with a strong emphasis on client service, coordination, and effective communication. It is a 35-hour week, office-based.

Qualifications

• Experience in front and back-office processes is required with strong Administration Skills preferable.

Responsibilities

• Meet and greet clients and visitors ensuring their comfort by taking responsibility for belongings and offering refreshments.
• Take responsibility for the client experience.
• Announce client/visitor arrival to meeting host.
• Show client/visitor into appropriate meeting room.
• Deal with any requests/questions and problems that clients and staff may have.
• Use the EMS room booking system for booking meeting rooms.
• Establish professional and clear communication with the PAs, Business Services, Fee-Earners, Partners, and Clients.
• Assist the Hospitality team with room setup when required.
• Take ownership of work area ensuring all Health and Safety and Security policies and standards are followed.

Skills

PC literacy

Good communicator

Strong Customer Service

Excellent people skills

Client relationship skills

Tools

EMS room booking system

Job description

Travers Smith LLP is seeking a Client Host to join the Client Experience team. You will be the first point of contact for visitors, ensuring a professional and welcoming environment and representing the firm's ethos at all times.

The role focuses on front-of-house duties across three reception desks and meeting room bookings, with a strong emphasis on client service, coordination, and effective communication. It is a 35-hour week, office-based.