Receptionist

OutThere RPO Ltd; Fareham; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Healthcare

22 days holiday plus 8 bank holidays

Free car parking available

Cycle to work scheme

Company Summer and Christmas events

Descripción de la vacante

OutThere RPO Ltd is seeking a proactive Receptionist for a law firm whose office has undergone refurbishment in Fareham. The role focuses on delivering excellent client service to external clients and internal legal teams, with potential support duties for a Personal Assistant.

Hours are 9am–5pm, Monday to Friday, with possible flexible part-time options. You will be the first point of contact, ensuring a warm and professional welcome.

Formación

• Previous experience in Receptionist or administrative roles.
• Strong written and spoken communication skills.
• Professional telephone manner and customer service orientation.
• Ability to manage multiple tasks with attention to detail.

Responsabilidades

• Greet clients, visitors and suppliers in a professional manner.
• Answer, screen and direct calls and email enquiries.
• Schedule appointments and book meeting rooms.
• Maintain confidentiality of information and filing systems.
• Handle mail, deliveries and courier packages.
• Prepare outgoing correspondence and manage office supplies.
• Keep reception areas tidy and presentable.
• Support the Director PA and team with admin tasks.
• Update client records in the firm’s systems.

Conocimientos

Excellent communication

Organisational skills

Telephone etiquette

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

First Impressions Count

Be the first point of contact for a Law Firm who’s office has undergone extensive refurbishment. This role requires a passion for excellence providing exceptional service to both external clients and internal legal teams. They are seeking a professional, friendly, and highly organised Receptionist to join their team. This role has scope to support the PA so secretarial skills would be an advantage.

Please note: Our client does not offer training contracts.

What You'll Be Doing

As a key member of the reception team, you'll be the first point of contact for clients, visitors, and callers, ensuring everyone receives a warm and professional welcome. You will report to the Director's PA. Working hours are 9am – 5pm, Monday to Friday, with 1 hour for lunch. They are happy to accept applications for full or part time hours.

Your responsibilities will include:

• Greeting clients, visitors, and suppliers in a professional and courteous manner.
• Answering, screening, and directing telephone calls and email enquiries.
• Scheduling appointments, meetings, and conference room bookings.
• Maintaining confidentiality and handling sensitive information with discretion.
• Receiving, sorting, and distributing incoming mail, deliveries, and legal documents.
• Preparing outgoing correspondence and courier packages.
• Keeping reception, meeting rooms, and the kitchen area tidy, organised, and presentable.
• Updating client records and maintaining filing systems.
• Providing administrative support to the Director PA, Solicitors, Paralegals, and other support staff.
• Managing data entry and document administration using the firm's case management systems.
• Ordering and monitoring office supplies.

Essential Skills and Experience:

• Previous experience in a Receptionist, Secretarial, Customer Service, or administrative role.
• Excellent communication skills, both written and verbal.
• A professional and confident telephone manner.
• Strong organisational skills with excellent attention to detail.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and Teams.
• Ability to prioritise tasks and manage a varied workload effectively.
• A professional approach to confidentiality and sensitive information.

Desirable Skills and Experience:

• Previous experience working within a law firm, legal office, or professional services environment.
• Familiarity with legal terminology and document handling procedures.
• Experience using legal practice management or case management software.

About You

• Has a friendly, and professional manner.
• Enjoys helping people and providing excellent customer service.
• Builds positive relationships with colleagues and clients.
• Is reliable, punctual, and dependable.
• Can work effectively both independently and as part of a team.
• Remains calm and composed when priorities change.
• Demonstrates integrity, discretion, and professionalism at all times.

Why Join Our Client

You’ll be joining a supportive and friendly team where your contribution is genuinely valued. As the face of their business, you’ll play an important role in creating a positive experience for their clients while gaining valuable experience within a respected legal practice.

If you’re organised, approachable, and passionate about delivering excellent service, they would love to hear from you.

Benefits

• Private Healthcare
• 22 days holiday plus 8 bank holidays
• Free car parking available
• Cycle to work scheme
• Company Summer and Christmas events