Client-Focused Service Desk Administrator

Cambridge Maintenance Services Limited; St. Ives; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Enhanced Family-Friendly Benefits

Fertility Treatment Leave

Pension scheme

Salary Sacrifice Car Scheme

Death in Service Cover

Employee Referral Scheme

Wellbeing Support

Employee of the Month Recognition

Career development

Job summary

Cambridge Maintenance Services Limited is seeking proactive Service Desk Administrators to join our dynamic team in St. Ives. The role involves acting as a central point of contact for clients, engineers, and subcontractors, ensuring all systems are maintained and communication is efficient.

The ideal candidate should have strong attention to detail, organizational skills, and a positive attitude. Benefits include enhanced family-friendly options and career development opportunities.

Qualifications

• Previous administration experience is highly desirable.
• Strong organisational skills and attention to detail.
• Confident and professional communication skills.
• Ability to prioritise and manage multiple tasks.
• Flexible, adaptable and able to work in a fast-paced environment.
• Positive, can-do attitude with a team-focused approach.

Responsibilities

• Log, prepare and issue client quotations accurately, ensuring timely turnaround.
• Coordinate quotation requests with engineers and approved subcontractors.
• Monitor and follow up on outstanding quotations to ensure deadlines are met.
• Raise purchase orders and maintain accurate records across internal systems.
• Handle incoming calls, emails and customer enquiries professionally.
• Maintain accurate records of client communications, quotations and actions taken.
• Build positive client relationships by providing a responsive service.
• Support the wider team in meeting service level agreements.

Skills

Administration experience

Organisational skills

Communication skills

Task management

Adaptability

Team focus

Job description

Cambridge Maintenance Services Limited is seeking proactive Service Desk Administrators to join our dynamic team in St. Ives. The role involves acting as a central point of contact for clients, engineers, and subcontractors, ensuring all systems are maintained and communication is efficient.

The ideal candidate should have strong attention to detail, organizational skills, and a positive attitude. Benefits include enhanced family-friendly options and career development opportunities.