Service Desk Administrator: Client & Engineer Liaison

Cambridge Maintenance Services; St. Ives; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Development and training opportunities

Job summary

Cambridge Maintenance Services is looking for a Service Desk Administrator in St Ives, Cambridgeshire. This role involves liaising with clients, engineers, and subcontractors to keep systems updated, handle inquiries, and ensure a high quality of service.

Applicants should have previous administration experience, the ability to multitask, strong organizational skills, and excellent attention to detail. The position offers development and training opportunities as part of a dynamic team.

Qualifications

• Proven ability to accurately follow procedures.
• Comfortable and professional on calls and emails.
• Flexible and adaptable, able to work to timescales.
• Previous administration experience for at least 1 year.

Responsibilities

• Log client quote instructions.
• Handle incoming calls and emails.
• Allocate quotes to engineers and sub-contractors.
• Record communication on in-house systems.
• Deliver outstanding customer service.

Skills

Attention to detail

Communication skills

Organisational skills

Ability to work under pressure

Teamwork

Time management

Flexibility

Job description

Cambridge Maintenance Services is looking for a Service Desk Administrator in St Ives, Cambridgeshire. This role involves liaising with clients, engineers, and subcontractors to keep systems updated, handle inquiries, and ensure a high quality of service.

Applicants should have previous administration experience, the ability to multitask, strong organizational skills, and excellent attention to detail. The position offers development and training opportunities as part of a dynamic team.