Electrical Services Administrator

Cambridge Maintenance Services Limited; St. Ives; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual Leave: 25 days + Bank Holidays

Bonus scheme and car allowance

Pension scheme

Job summary

Cambridge Maintenance Services Limited in St Ives is seeking an Electrical Services Administrator to join a busy team on a 12-month FTC. You will schedule electrical engineers' work, allocate tasks to meet SLAs, and manage client instructions by phone and email.

The role requires excellent organisation, attention to detail, and strong communication skills; you will maintain records, chase updates, prepare quotations and RAMS, and deliver high-quality customer service.

Qualifications

• Proven ability to follow processes with a high level of accuracy.
• Competent in Microsoft Word and Excel.
• Professional and confident when communicating by phone and email.
• Adaptable and able to thrive in a fast-paced environment.
• Highly organised with strong multitasking and prioritisation skills.
• Collaborative team player with a proactive approach.
• Strong attention to detail and commitment to excellent customer service.

Responsibilities

• Liaise with engineers, clients, and internal teams to ensure works are delivered efficiently.
• Schedule and allocate planned and reactive works for electrical engineers.
• Manage incoming calls, emails, and client instructions.
• Update client portals and maintain accurate records on internal systems.
• Chase engineers for updates, paperwork, and certification.
• Prepare and update quotations and RAMS documentation.
• Ensure jobs are completed, compliant, and closed out with all required paperwork.
• Deliver excellent customer service and elevate issues when required.

Skills

Attention to detail

Organisation

Communication

Multitasking

Team player

Tools

Microsoft Word

Microsoft Excel

Job description

Electrical Services Administrator - 12-month FTC

St Ives, Cambridgeshire

About Cambridge Maintenance Services Limited

Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages.

We are experts in delivering compliant, safe, and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport, and manufacturing sectors. Using advanced technology and data, we provide cutting-edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi-award-winning business, our local teams are dedicated to providing personalised FM services that meet your specific needs.

Job Description

You will be part of a dynamic and friendly team; you will be responsible for scheduling all the electrical engineer's work. You will ensure that all tasks are allocated to engineers so that SLA's are met and kept to, updating the engineers schedule sheet. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality standards are kept and any other admin duties required. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks.

Key Responsibilities

• Liaise with engineers, clients, and internal teams to ensure works are delivered efficiently.
• Schedule and allocate planned and reactive works for electrical engineers.
• Manage incoming calls, emails, and client instructions.
• Update client portals and maintain accurate records on internal systems.
• Chase engineers for updates, paperwork, and certification.
• Prepare and update quotations and RAMS documentation.
• Ensure jobs are completed, compliant, and closed out with all required paperwork.
• Deliver excellent customer service and elevate issues when required.

Hours of Work

8:30am - 5pm between Monday - Friday.

Essential Skills & Qualifications

• Proven ability to follow processes and procedures with a high level of accuracy.
• Competent in Microsoft Office, including Word and Excel.
• Professional and confident when communicating by phone and email.
• Adaptable and flexible, with the ability to thrive in a fast-paced environment.
• Highly organised, with strong multitasking and prioritisation skills.
• A collaborative team player with a positive and proactive approach.
• Strong attention to detail and a commitment to delivering excellent customer service.

Desired Skills & Qualifications

• Previous experience in a similar role.

What We Offer

• Annual Leave: 25 days + Bank Holidays
• Eligible roles benefit from a bonus scheme and car allowance
• Enhanced Family-Friendly Benefits
• Fertility Treatment Leave
• Pension scheme with Scottish Widows
• Salary Sacrifice Car Scheme
• Death in Service Cover
• Employee Referral Scheme
• Employee & Family 360 Wellbeing Support
• Employee of the Month Recognition Scheme
• Career development and internal mobility across the Mecsia Group

Need more info?

Sandra will answer your questions.

[e-mail]