Maintenance Service Desk Coordinator

Pertemps Tm; Northfleet; On-site; GBP 28,000 - 30,000; Full time

Job summary

Pertemps Tm is seeking a Service Desk Administrator to be the first point of contact for clients needing maintenance support in Kent. You will coordinate engineers, log requests, and manage reactive and planned maintenance works with a focus on exceptional customer service.

This fast-paced role requires excellent communication, strong organisational skills, and the ability to prioritise multiple tasks while supporting the Service Desk operations across projects.

Qualifications

• Previous experience in a Service Desk, Helpdesk, Scheduling or Facilities Administration role.
• Excellent organisational and time management skills.
• Strong communication skills, both written and verbal.

Responsibilities

• Answer incoming telephone calls and emails from clients.
• Log reactive maintenance requests onto the service management system.
• Schedule and coordinate engineers for reactive maintenance and PPM visits.
• Monitor engineer attendance and progress to meet service level agreements.
• Raise work orders and allocate jobs to engineers and subcontractors.
• Liaise with customers, suppliers and engineers for updates on works.
• Ensure maintenance documentation is completed and filed correctly.
• Close completed jobs and prepare reports when required.
• Support Contracts and Operations teams with day-to-day admin tasks.
• Maintain accurate customer records and asset information.
• Assist with planning maintenance schedules for district heating networks.

Skills

Service Desk

Scheduling

Facilities Admin

Customer Service

Job description

Pertemps Tm is seeking a Service Desk Administrator to be the first point of contact for clients needing maintenance support in Kent. You will coordinate engineers, log requests, and manage reactive and planned maintenance works with a focus on exceptional customer service.

This fast-paced role requires excellent communication, strong organisational skills, and the ability to prioritise multiple tasks while supporting the Service Desk operations across projects.