Support Desk Administrator - Quotes & Client Care

Cambridge Maintenance Services Limited; St. Ives; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday allowance

Development opportunities

Pension enrolment after 3 months

360 wellbeing and retail discounts

Training and development opportunities

Job summary

Cambridge Maintenance Services Limited in St Ives, Cambridgeshire, is seeking a Support Desk Administrator to join our busy team. You will be the central point of contact for clients, engineers and subcontractors, keeping systems up to date and ensuring timely quotes.

The role requires strong communication, attention to detail and the ability to work under pressure, with rotating shifts 8-4.30pm and 9.30am-6pm. We offer holiday allowance, pension after probation, and development opportunities.

Qualifications

• Proven ability to accurately follow procedures.
• Professional on calls and emails.
• Able to work under pressure with tight timescales.
• Excellent attention to detail and organisational skills.
• Team player who can multitask effectively.
• Minimum 1 year of administrative experience.

Responsibilities

• Log all client quote instructions.
• Handle incoming calls and emails.
• Allocate quotes to engineers and sub-contractors.
• Record communications on in-house system and client portals.
• Chase for quotes and expedite responses.
• Typing up quotes.
• Raise purchase orders (POs).
• Handle client queries professionally.
• Provide outstanding customer service at all times.
• Escalate when a resolution requires higher management input.

Skills

Follow procedures

Phone & email handling

Time management

Attention to detail

Multitasking

Team player

Administrative experience

Job description

Cambridge Maintenance Services Limited in St Ives, Cambridgeshire, is seeking a Support Desk Administrator to join our busy team. You will be the central point of contact for clients, engineers and subcontractors, keeping systems up to date and ensuring timely quotes.

The role requires strong communication, attention to detail and the ability to work under pressure, with rotating shifts 8-4.30pm and 9.30am-6pm. We offer holiday allowance, pension after probation, and development opportunities.