Support Desk Administrator

Cambridge Maintenance Services; St. Ives; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Development and training opportunities

Job summary

Cambridge Maintenance Services is looking for a Service Desk Administrator in St Ives, Cambridgeshire. This role involves liaising with clients, engineers, and subcontractors to keep systems updated, handle inquiries, and ensure a high quality of service.

Applicants should have previous administration experience, the ability to multitask, strong organizational skills, and excellent attention to detail. The position offers development and training opportunities as part of a dynamic team.

Qualifications

• Proven ability to accurately follow procedures.
• Comfortable and professional on calls and emails.
• Flexible and adaptable, able to work to timescales.
• Previous administration experience for at least 1 year.

Responsibilities

• Log client quote instructions.
• Handle incoming calls and emails.
• Allocate quotes to engineers and sub-contractors.
• Record communication on in-house systems.
• Deliver outstanding customer service.

Skills

Attention to detail

Communication skills

Organisational skills

Ability to work under pressure

Teamwork

Time management

Flexibility

Job description

About Cambridge Maintenance Services Limited

Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages.

We are experts in delivering compliant, safe, and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport, and manufacturing sectors. Using advanced technology and data, we provide cutting-edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi-award-winning business, our local teams are dedicated to providing personalised FM services that meet your specific needs.

Support Desk Administrator

Job Description

Cambridge Maintenance Services are looking for a responsible Service Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in house and client systems up to date. Liaise with client, engineers and subcontractors to ensure we receive quotes in a good timely manner. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks.

Key Responsibilities

• Ensuring all clients quote instructions are logged
• Dealing with incoming calls and emails
• Allocation of quotes to engineers and sub-contractors
• Recording all communication and arrangements on our in house system along with client portals
• Dealing with queries
• Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
• Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required

Location

St Ives, Cambridgeshire

Hours of Work

Rotating shifts - 8-4.30pm and 9.30am-6pm

Essential Skills & Qualifications

• Proven ability to accurately follow procedures
• Comfortable and professional on calls and emails
• Flexible and adaptable at any given moment, and able to work to timescales
• Ability to work under pressure with a can do attitude
• Good attention to detail
• Organised with effective time management and ability to multitask
• Work well as part of a team
• Previous administration experience for at least 1 year

What we offer

Development and training opportunities