Customer Service Administrator

Vantify; Cambridgeshire and Peterborough; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual Leave 25 days

Health and wellbeing benefits

Pension salary sacrifice

Family leave & Mind charity support

Volunteer days

Annual company conference

Professional development support

Job summary

Vantify is seeking a Customer Service Administrator for an office-based role in St Ives, Cambridgeshire. You will manage customer enquiries, coordinate service responses and maintain effective communication with tenants, landlords and contractors across the UK.

The role requires 37.5 hours/week on a rotating shift basis, provides a 12-month contract, and involves handling queries, updating records and delivering a high-quality customer experience in a fast-paced environment.

Qualifications

• GCSE Maths and English at Grade C/4 or above (or equivalent).
• Qualification in Customer Service, Business Administration or a related discipline (desirable).
• Experience in a customer service environment.
• Handling enquiries and resolving issues in a fast-paced operational setting.
• Working with multiple stakeholders (customers, contractors, suppliers or service providers).
• Using Word and Excel in a professional environment.
• Maintaining accurate records across business systems.
• Experience in facilities management or related service environment (desirable).

Responsibilities

• Logging issues and quote requests into our internal system, offering reassurance and support.
• Building strong relationships with customers in the field.
• Keeping customers informed about progress and updates at every step.
• Dealing with queries and chasing updates with quick responses.
• Supporting colleagues when busy and helping the team hit targets.
• Providing excellent customer service that leaves a lasting impression.
• Solving problems daily and thinking of practical solutions for customers.
• Taking ownership of customer feedback to improve service.

Skills

Customer service

Stakeholder management

Problem solving

Communication

Organisation

Education

GCSE Maths and English

Customer Service / Business Administration qualification

Tools

Microsoft Office

Job description

• Location: Office Based in St. Ives, Cambridgeshire
• Working Pattern: 37.5 hours per week on an alternating shift basis split over any five days Monday to Sunday

About the Role

• Location: Office Based in St. Ives, Cambridgeshire
• Working Pattern: 37.5 hours per week on an alternating shift basis split over any five days Monday to Sunday
• Contract Length: 12 months

The Customer Service Administrator plays a key role in supporting the delivery of responsive, high-quality services across a portfolio of over 10,000 residential and commercial properties throughout the UK.

Working as part of the customer service team, the role is responsible for managing customer enquiries, coordinating responses to service requests and maintaining effective communication with tenants, landlords, facilities managers, contractors and engineers. Through effective problem solving, clear communication and accurate record management, the role helps ensure service requests are resolved efficiently and customers receive a professional and consistent experience.

Strong organisational skills, attention to detail and the ability to prioritise competing demands are essential. As part of a 24/7 operation, the role contributes to the delivery of a reliable, responsive and customer-focused service.

What we’re looking for

Qualifications

• GCSE Maths and English at Grade C/4 or above (or equivalent).
• Qualification in Customer Service, Business Administration or a related discipline (desirable).

Experience

• Working in a customer service, customer support, service desk or contact centre environment.
• Handling customer enquiries and resolving issues within a fast-paced operational setting.
• Working with multiple stakeholders, including customers, contractors, suppliers or service providers.
• Using Microsoft Office applications, particularly Word and Excel, within a professional environment.
• Maintaining accurate records and updating information across business systems.
• Working within facilities management, property services or a related service environment (desirable).

What you’ll be getting up to

• Logging issues and quote requests into our Internal System, offering reassurance and support every step of the way.
• Building strong relationships with customers in the field
• Keeping customers informed about progress, updates and what’s happening every step of the way. No one likes being left in the dark, so you’ll make sure they always know what’s going on!
• Dealing with queries and chasing updates, providing quick answers and follow-ups when needed.
• Supporting your colleagues when things get busy, sharing the load and making sure we all hit our targets together
• Providing unforgettable customer service that leaves a lasting impression, so customers will remember your name every time they call and expect nothing less than amazing service.
• Problem-solving every day, thinking outside the box to provide solutions that make customers’ lives easier.
• Hitting Service Centre KPIs and smashing targets, helping us show what we’re made of!
• Taking ownership of customer feedback, using it to continuously improve service and elevate the customer experience.
• Staying up to date with the latest product offerings, services and processes, so you're always ready to offer the best solutions to customers.
• No two days are the same – one moment you could be on a call, the next you're handling emails, participating in a TikTok (only if you are willing to participate!), or listening to our employees and giving them the chance to share their thoughts and feedback to continuously improve our service.

Our Benefits

We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer:

• Annual Leave: 25 days holiday in addition to usual bank holidays.
• Wellbeing – Health cash plan, company sick pay scheme, gym discounts, cycle to work scheme, mental health first aiders and an enhanced employee assistance programme
• Financial – Salary sacrifice pension scheme, exclusive shopping discounts, EV Salary Sacrifice scheme, access to affordable ways to buy white goods and tech
• Family – We enhance statutory family leave entitlements, run charity events throughout the year to support our charity partner Mind, provide group life insurance and offer a one‑off two‑week paid life‑event leave after five years of service.
• Community – Volunteer days, religious holiday swaps and proud Bronze Award status under the Armed Forces Covenant Employer Recognition Scheme, reflecting our commitment to supporting veterans, reservists, service leavers and military families.
• Social – We host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
• Development – We’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library

Salary

26227 - 26227 GBP (yearly)