Client-Focused Service Advisor (EV & Auto)

Citygate Automotive Limited; Chalvey; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

In-house training academy

Volkswagen National Learning Centre

Career progression across brands

EV training levels 1-4

Discounts on products and services

Wellbeing portal

Employee assistance programme

Discounts on service and parts

Employee referral scheme

Pension and life assurance

Holiday entitlement

Cycle to work scheme

Zusammenfassung

Citygate Automotive Limited is seeking a Service Advisor to act as the communication hub between our technicians and customers. You will not need automotive experience, but you should bring a passion for excellent customer service and a proactive, flexible approach to each day.

You will book servicing appointments, advise on repairs, keep customers updated, and handle invoicing while coordinating follow-up visits. A strong customer-focus and willingness to learn are essential.

Qualifikationen

• Excellent customer service attitude.
• Proactive communication with customers and technicians.
• Desire for no two working days to be the same.

Aufgaben

• Arrange and book customers' vehicle servicing appointments via telephone and email.
• Provide best advice on reported repairs or additional service and be the point of contact during the vehicle's time in the workshop.
• Provide updates and consultatively advise on repair work being carried out or needed.
• Create customer invoices and explain the work carried out; proactively reschedule future maintenance appointments.

Kenntnisse

Customer service

Communication skills

Proactive

Jobbeschreibung

Citygate Automotive Limited is seeking a Service Advisor to act as the communication hub between our technicians and customers. You will not need automotive experience, but you should bring a passion for excellent customer service and a proactive, flexible approach to each day.

You will book servicing appointments, advise on repairs, keep customers updated, and handle invoicing while coordinating follow-up visits. A strong customer-focus and willingness to learn are essential.