Automotive Service Concierge

Eastern Western Motor Group; Broxburn; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Birthday off (one day)

Up to 40 days annual leave

Pension plan

Death in service

Savings club

Discounts on parts and servicing

Employee discounts

Job summary

Eastern Western Motor Group is seeking a customer-facing service advisor to greet customers, explain services, schedule appointments, and communicate with technicians to ensure accurate diagnostics. The role includes recording transactions and following up to ensure satisfaction.

The ideal candidate will provide friendly, informed guidance, promote additional services, and uphold warranty procedures. Join a leading Scottish automotive business with a strong focus on training, career development,

Qualifications

• Experience in customer service roles within automotive service preferable.

Responsibilities

• Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.
• Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution.
• Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures.
• Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions.
• Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.

Job description

Eastern Western Motor Group is seeking a customer-facing service advisor to greet customers, explain services, schedule appointments, and communicate with technicians to ensure accurate diagnostics. The role includes recording transactions and following up to ensure satisfaction.

The ideal candidate will provide friendly, informed guidance, promote additional services, and uphold warranty procedures. Join a leading Scottish automotive business with a strong focus on training, career development,