Client-Focused Account Administrator

Culina; Little Oakley; On-site; GBP 20,000 - 32,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Employee Assistance Programme

Job summary

Culina is recruiting an Account Administrator to join our administrative team. In this role you will deliver excellent customer service while processing day-to-day tasks and supporting the Account Executive with innovation and service levels.

You will handle client queries, prepare reports for Returns and E.fulfilment, manage inbox communications, and coordinate stock, orders, and despatch activities across our contract logistics network.

Qualifications

• Previous administrative experience is desired.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work independently and take initiative.
• IT literate with knowledge of MS Office.
• Ability to prioritise tasks to meet deadlines.
• Strong customer service focus.

Responsibilities

• Manage client queries and log issues with the site.
• Assist with creating and circulating reports for Returns and E.fulfilment within timeframes.
• Manage client inbox and respond to emails in a professional and timely manner.
• Assist Merchandisers with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
• Process corrections on orders, issue re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
• Manage back orders and accompanying Intraday calls and emails.
• Support with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).
• Liaising with client key contact on a daily basis in an articulate and efficient manner.

Skills

Administrative exp

Verbal communication

Written communication

Attention to detail

Initiative

MS Office

Time management

Customer service

Tools

ReSCU

SMaRT

Job description

Culina is recruiting an Account Administrator to join our administrative team. In this role you will deliver excellent customer service while processing day-to-day tasks and supporting the Account Executive with innovation and service levels.

You will handle client queries, prepare reports for Returns and E.fulfilment, manage inbox communications, and coordinate stock, orders, and despatch activities across our contract logistics network.