Account Administrator *Internal Applicants Only*

Culina; Little Oakley; On-site; GBP 20,000 - 32,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Employee Assistance Programme

Job summary

Culina is recruiting an Account Administrator to join our administrative team. In this role you will deliver excellent customer service while processing day-to-day tasks and supporting the Account Executive with innovation and service levels.

You will handle client queries, prepare reports for Returns and E.fulfilment, manage inbox communications, and coordinate stock, orders, and despatch activities across our contract logistics network.

Qualifications

• Previous administrative experience is desired.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work independently and take initiative.
• IT literate with knowledge of MS Office.
• Ability to prioritise tasks to meet deadlines.
• Strong customer service focus.

Responsibilities

• Manage client queries and log issues with the site.
• Assist with creating and circulating reports for Returns and E.fulfilment within timeframes.
• Manage client inbox and respond to emails in a professional and timely manner.
• Assist Merchandisers with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
• Process corrections on orders, issue re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
• Manage back orders and accompanying Intraday calls and emails.
• Support with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).
• Liaising with client key contact on a daily basis in an articulate and efficient manner.

Skills

Administrative exp

Verbal communication

Written communication

Attention to detail

Initiative

MS Office

Time management

Customer service

Tools

ReSCU

SMaRT

Job description

As an Account Administrator you will work within the administrative team to deliver excellent customer service through efficient and accurate delivery of day to day tasks, whilst assisting the AE in delivering innovation and exceptional service levels.,

• Management of client queries and log issues with site accordingly.
• Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.
• Management of client inbox, and respond to emails in a professional and timely manner.
• Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
• Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
• Managing back orders and accompanying Intraday calls and emails.
• Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).
• Liaising with client key contact on a daily basis in an articulate and efficient manner.

What you'll need ...

• Previous administrative experience is desired.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work using own initiative.
• IT literate with knowledge surrounding MS Office.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.

Who are Culina?

Culina is the UK's leading independent specialist supply chain partner, trusted by some of the nation's best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day. We currently have an exciting opportunity in our Contract Logistics division - through flexible warehousing, transport and fulfilment solutions, we simplify complexity, drive continuous improvement and create exceptional experiences for customers. Delivering certainty. Creating value. Enabling growth.

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you. Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support - your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.