Account Administrator | Customer Service & Admin Benefits

Culinagroup1; Corby; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culinagroup1 in the United Kingdom is seeking an Account Administrator to join the Contract division on a full-time, permanent basis.

You will deliver excellent customer service through efficient handling of daily tasks, assist the Account Executive, and support with reporting, stock, orders and intraday communications.

Salary is £26,409 per annum with Monday to Friday 5:30am-1:30pm; benefits include a salary sacrifice car scheme and wellbeing supports.

Qualifications

• Previous administrative experience is desired.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work using own initiative.
• IT literate with knowledge surrounding MS Office.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.

Responsibilities

• Management of client queries and log issues with site accordingly.
• Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.
• Management of client inbox, and respond to emails in a professional and timely manner.
• Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E fulfilment.
• Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
• Managing back orders and accompanying Intraday calls and emails.
• Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).
• Liaising with client key contact on a daily basis in an articulate and efficient manner.

Job description

Culinagroup1 in the United Kingdom is seeking an Account Administrator to join the Contract division on a full-time, permanent basis.

You will deliver excellent customer service through efficient handling of daily tasks, assist the Account Executive, and support with reporting, stock, orders and intraday communications.

Salary is £26,409 per annum with Monday to Friday 5:30am-1:30pm; benefits include a salary sacrifice car scheme and wellbeing supports.