Account Administrator *Internal Applicants Only*

Culina; United Kingdom; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary sacrifice car scheme

Wellbeing programme

Job summary

Culina is seeking an Account Administrator to join our Contract Logistics team in the United Kingdom on a full-time basis. The role involves handling client queries, producing and circulating reports for returns and fulfilment, and maintaining high standards of service across stock and order processes.

Key duties include managing client inboxes, assisting Merchandisers, processing order corrections, and supporting wholesale despatches.

Qualifications

• Must have administrative experience.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work using own initiative.
• IT literate with knowledge of MS Office.
• Ability to effectively prioritise workload to meet deadlines.
• Customer service focus to maintain high levels of service.

Responsibilities

• Manage client queries and log issues with the site.
• Assist with creating and circulating reports for Returns and E.fulfilment within set timeframes.
• Manage the client inbox and respond to emails professionally.
• Assist Merchandisers and key contacts with stock, CMO, customer queries, replenishment, hampers and returns.
• Process corrections on orders, review and issue re-work instructions, manage corporate orders and escalations, track sample requests and other admin tasks.
• Manage back orders and intraday calls/emails.
• Support wholesale despatches (printing orders, paperwork, labeling guidance).
• Provide annual leave cover for Account Executive and admin colleagues.
• Maintain ReSCU and SMaRT systems per SOPs.
• Liaise daily with client key contacts in an articulate and efficient manner.

Skills

Administrative experience

Verbal communication

Written communication

Attention to detail

Initiative

Customer service

Time management

Prioritising workload

Tools

MS Office

Job description

Account Administrator Internal Applicants Only Full-time

Company Description Who are Culina? Culina is the UK's leading independent specialist supply chain partner, trusted by some of the nation's best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity in our Contract Logistics division - through flexible warehousing, transport and fulfilment solutions, we simplify complexity, drive continuous improvement and create exceptional experiences for customers. Delivering certainty. Creating value. Enabling growth.

Job Description Life in this role As part of our, Contract division, we have an exciting opportunity to join the team as an Account Administrator on a full time permanent basis!

Salary: £26,409 per annum.

Working hours: Monday to Friday, 5:30am-13:30pm.

Key Duties of an Account Administrator

• Management of client queries and log issues with site accordingly.
• Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.
• Management of client inbox, and respond to emails in a professional and timely manner.
• Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
• Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
• Managing back orders and accompanying Intraday calls and emails.
• Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).
• Liaising with client key contact on a daily basis in an articulate and efficient manner.

Qualifications

• Previous administrative experience is desired.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work using own initiative.
• IT literate with knowledge surrounding MS Office.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.

Additional Information

What is in it for you? If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you. Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

Wellbeing Support - your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.