Account Administrator **Internal Applicants Only**

Culina; Corby; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina in the Contract Logistics division is seeking an Account Administrator for a full-time permanent position in Corby. You will deliver excellent customer service by efficiently handling day-to-day tasks and supporting the Account Executive in meeting service levels.

Ideal candidates have administrative experience, strong communication skills, and meticulous attention to detail. The role runs Monday to Friday, 5:30am–1:30pm, with a salary of £26,409 per year.

Qualifications

• Previous administrative experience is desirable.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work using own initiative.
• IT literate with knowledge surrounding MS Office.
• Effectively prioritising workload to meet deadlines.
• Customer service driven to maintain high levels of customer focus.

Responsibilities

• Manage client queries and log issues with site.
• Create and circulate reports for Returns and E.fulfilment within timeframes.
• Manage client inbox and respond to emails professionally.
• Assist clients’ Merchandisers and contacts with queries on Stock, CMO, replenishment, etc.
• Process corrections on orders, issue re-work instructions, manage corporate orders, and track samples.
• Manage back orders and intraday communications (calls and emails).
• Support Wholesale despatches and ensure labeling guidance is up to date.
• Provide annual leave cover for Account Executive and admin colleagues.
• Maintain ReSCU and SMaRT in line with SOPs.
• Liaise daily with client key contacts.

Skills

Administrative experience

Verbal communication

Written communication

Attention to detail

Initiative

MS Office

Customer service

Tools

MS Office

Job description

Account Administrator Internal Applicants Only

• Full-time

Who are Culina?

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity in our Contract Logistics division – through flexible warehousing, transport and fulfilment solutions, we simplify complexity, drive continuous improvement and create exceptional experiences for customers. Delivering certainty. Creating value. Enabling growth.

Life in this role

As part of our, Contract division, we have an exciting opportunity to join the team as an Account Administrator on a full time permanent basis!

Salary:£26,409per annum.

Working hours:Monday to Friday, 5:30am-13:30pm.

As an Account Administrator you willwork within the administrative team to deliver excellent customer service through efficient and accurate delivery of day to day tasks,whilst assisting the AE in delivering innovation and exceptional service levels.

Key Duties of an Account Administrator:

• Management of client queries and log issues with site accordingly.
• Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.
• Management of client inbox, and respond to emails in a professional and timely manner.
• Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
• Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
• Managing back orders and accompanying Intraday calls and emails.
• Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).
• Liaising with client key contact on a daily basis in an articulate and efficient manner.

What you’ll need ...

• Previous administrative experience is desired.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work using own initiative.
• IT literate with knowledge surrounding MS Office.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers – free eye tests and discounts on prescription glasses.
• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.