Client Flight Services & Operations Liaison

TAG Aviation; United Kingdom; On-site; GBP 35,000 - 60,000; Full time

Job summary

TAG Aviation seeks a Client Services Liaison to manage and coordinate client flight activity, ensuring a seamless end-to-end experience through planning, communication and operational support. This role bridges clients, operations and internal teams to deliver flights in line with client expectations.

Ideal candidates will have at least 2 years in a client-focused environment, corporate aviation experience, excellent English, and a proactive, flexible approach including out-of-hours cover.

Qualifications

• Minimum 2 years’ experience in a commercial or client-focused environment.
• Experience in corporate or commercial aviation.
• High-level customer service experience.
• Flexibility in working hours including out-of-hours and weekend cover.
• Good understanding of aircraft performance.
• Excellent geographical knowledge.
• High level of spoken and written English.
• Exceptional telephone manner.
• Strong operational understanding.

Responsibilities

• Client Coordination & Service Delivery
• Flight Planning & Operational Support
• Monitoring & Issue Resolution
• Collaboration & Internal Coordination
• Operational Administration & Data Management
• Client Experience & Brand Representation

Skills

Client focus

Aviation knowledge

Communication skills

Flexibility

Operational understanding

Geography knowledge

English proficiency

Telephone etiquette

Cross-functional collaboration

Languages (FR/DE)

Languages (other)

Customer service

Flight operations

Education

A-Level or equivalent

Job description

TAG Aviation seeks a Client Services Liaison to manage and coordinate client flight activity, ensuring a seamless end-to-end experience through planning, communication and operational support. This role bridges clients, operations and internal teams to deliver flights in line with client expectations.

Ideal candidates will have at least 2 years in a client-focused environment, corporate aviation experience, excellent English, and a proactive, flexible approach including out-of-hours cover.