Client Services Liaison

TAG Aviation; Farnborough; On-site; GBP 38,000 - 52,000; Full time

Job summary

TAG Aviation in Farnborough is seeking a Client Services Liaison to manage and coordinate client flight activity, ensuring a seamless end-to-end experience through planning, communication, and operational support. You will liaise between clients, operations and internal teams to deliver flights in line with client expectations, monitor performance, resolve issues, and maintain high service standards.

The role requires strong English, exceptional telephone manners, and flexibility for

Qualifications

• Minimum 2 years in a commercial or client-focused environment.
• Experience in corporate or commercial aviation.
• High level of spoken and written English.

Responsibilities

• Client Coordination & Service Delivery
• Flight Planning & Operational Support
• Monitoring & Issue Resolution
• Collaboration & Internal Coordination
• Operational Administration & Data Management
• Client Experience & Brand Representation

Skills

Customer service

Communication

Operational coordination

English proficiency

Education

A-Level or equivalent

Job description

We are seeking a Client Services Liaison to manage and coordinate client flight activity, ensuring a seamless end-to-end experience through effective planning, communication, and operational support. This role plays a crucial part in liaising between clients, operations, and internal teams to ensure efficient flight delivery in line with client expectations.

Key Responsibilities:

• Client Coordination & Service Delivery
• Flight Planning & Operational Support
• Monitoring & Issue Resolution
• Collaboration & Internal Coordination
• Operational Administration & Data Management
• Client Experience & Brand Representation

KPIs / Success Indicators:

• Percentage of client requests completed accurately and within the agreed service level
• Percentage of flights delivered without preventable client-service issues
• Percentage of issues resolved or escalated within the agreed response time
• Client satisfaction score for supported trips

Essential:

• Minimum 2 years’ experience in a commercial or client-focused environment
• Experience in corporate or commercial aviation
• High-level customer service experience
• Flexibility in working hours including out-of-hours and weekend cover
• Good understanding of aircraft performance
• Excellent geographical knowledge
• High level of spoken and written English
• Exceptional telephone manner
• Strong operational understanding

Desirable:

• Additional language skills (e.g. French, German)
• Educated to A-Level standard or equivalent
• Advanced analytical capability