Client Services Liaison

TAG Aviation; United Kingdom; On-site; GBP 35,000 - 60,000; Full time

Job summary

TAG Aviation seeks a Client Services Liaison to manage and coordinate client flight activity, ensuring a seamless end-to-end experience through planning, communication and operational support. This role bridges clients, operations and internal teams to deliver flights in line with client expectations.

Ideal candidates will have at least 2 years in a client-focused environment, corporate aviation experience, excellent English, and a proactive, flexible approach including out-of-hours cover.

Qualifications

• Minimum 2 years’ experience in a commercial or client-focused environment.
• Experience in corporate or commercial aviation.
• High-level customer service experience.
• Flexibility in working hours including out-of-hours and weekend cover.
• Good understanding of aircraft performance.
• Excellent geographical knowledge.
• High level of spoken and written English.
• Exceptional telephone manner.
• Strong operational understanding.

Responsibilities

• Client Coordination & Service Delivery
• Flight Planning & Operational Support
• Monitoring & Issue Resolution
• Collaboration & Internal Coordination
• Operational Administration & Data Management
• Client Experience & Brand Representation

Skills

Client focus

Aviation knowledge

Communication skills

Flexibility

Operational understanding

Geography knowledge

English proficiency

Telephone etiquette

Cross-functional collaboration

Languages (FR/DE)

Languages (other)

Customer service

Flight operations

Education

A-Level or equivalent

Job description

We are seeking a Client Services Liaison to manage and coordinate client flight activity, ensuring a seamless end-to-end experience through effective planning, communication, and operational support. This role plays a crucial part in liaising between clients, operations, and internal teams to ensure efficient flight delivery in line with client expectations.

Key Responsibilities:

• Client Coordination & Service Delivery
• Flight Planning & Operational Support
• Monitoring & Issue Resolution
• Collaboration & Internal Coordination
• Operational Administration & Data Management
• Client Experience & Brand Representation

KPIs / Success Indicators:

• Percentage of client requests completed accurately and within the agreed service level
• Percentage of flights delivered without preventable client-service issues
• Percentage of issues resolved or escalated within the agreed response time
• Client satisfaction score for supported trips

Essential:

• Minimum 2 years’ experience in a commercial or client-focused environment
• Experience in corporate or commercial aviation
• High-level customer service experience
• Flexibility in working hours including out-of-hours and weekend cover
• Good understanding of aircraft performance
• Excellent geographical knowledge
• High level of spoken and written English
• Exceptional telephone manner
• Strong operational understanding

Desirable:

• Additional language skills (e.g. French, German)
• Educated to A-Level standard or equivalent
• Advanced analytical capability