Entry Level Aviation Manager

Hill Robinson Group; Douglas; On-site; GBP 32,000 - 45,000; Full time

Job summary

Hill Robinson Group is seeking an Entry Level Aviation Manager to ensure service delivery to the client in relation to aviation. The role involves overseeing daily operations for offshore/onshore assets and coordinating with the Head of Aviation to escalate critical matters promptly.

The position requires 24/7 client-focused support within an ADHOC environment. You will liaise with multiple departments to meet client needs, manage supplier relationships, and assist in budgeting, reporting, and

Qualifications

• Client focus and professional liaison with clients and suppliers.
• Excellent written and verbal English communications.
• Strong attention to detail with data analysis.
• Ability to work across time zones and travel up to 60 days/year.
• Proficient in MS Office.

Responsibilities

• Ensure Client Service delivery to the highest standard.
• Provide support to all departments to meet Client needs.
• Manage service delivery with supplier liaison and Client reporting.
• Monitor spares inventory and maintenance scheduling.
• Review maintenance planning and scheduling and oversee cooperation with operating plans to maximise Aircraft availability.

Skills

Client focus

Communication skills

Attention to detail

Organisational skills

Problem solving

MS Office

Intercultural communication

Tools

Microsoft Office

Job description

The Entry Level Aviation Manager will ensure delivery of the service to the Client in relation to aviation. Focus on department procedures and activities, while promoting safety and security measures and actively assisting in efficient and effective project & operational management. Oversee the daily operations and multiple type assets, in an offshore/on shore operation. Meet Client request 24/7 as part of a team in an ADHOC environment. Direct reporting to Head of Aviation department to ensure the prompt escalation of all critical matters to prevent any disruption to in‑country issues.

Responsibilities and tasks include, but not limited to:

• Ensure Client Service delivery is provided to the highest standard
• Provide support to all departments within the organisation to meet the Client’s needs.
• Management of service delivery with a focus on supplier liaison and Client reporting
• Support budget management; proposals, tracking and reporting, including invoice approval.
• Monitor management of spares inventory, ensuring adequate stock levels of essential components are maintained for scheduled maintenance and unplanned maintenance.
• Review maintenance planning and scheduling and oversee its co‑ordination with operating plans to maximise Aircraft availability.
• Monitor the work of Aviation Services Suppliers responsible for maintenance work, in accordance with Aviation Services Supply Contracts, and obtain confirmation that maintenance work is being completed in accordance with manufacturer requirements and where applicable with consideration for Client specific needs.
• Support the coordination of AOG (aircraft on ground) events, including reporting and with support and in liaison with relevant departments the sourcing/procurement and logistic support with regards to parts and materials
• Advise in relation to procurement processes, including the identification and selection of Aviation Services Suppliers, information gathering on potential suppliers, due diligence, request for quotes, supplier scoring in order to short list and make final selection.
• Have an awareness of customs requirements and in liaison with stakeholders ensure correct procedures are followed and documentary evidence is collected and retained
• Support all activities of the aviation department such as, but not limited to work assignments of aviation staff subordinates
• Mindful of challenging environmental conditions and ensures that safe working conditions are upheld.
• Good record keeping relative to the aviation department, including maintaining comprehensive timesheets and recording all work performed.
• Co‑ordinate the operations of different Aviation Services Suppliers and verify that the Aviation Services Suppliers are operating with due regard to safety, and operational efficiency. Support the Aviation Services Suppliers when operating plans need to be changed due to changes in requirements.
• Provides limited advisory service and reporting if necessary.
• Review of safety reports and follow any investigation and assess if there was any deviation from process and or regulation.
• Cross examination of maintenance work packages, verifying and where required challenging supplier invoices.
• Support audits of suppliers (OPS, Part 145, and CAMO)

Communication Skills

• English as a first language or excellent written and verbal communication skills in English taking into account the potential impact of any communication
• Ensures that the appropriate stakeholders are informed about progress and problems to avoids surprises to time delays
• Positive and respectful attitude to all team members and internal and external customers

Organisational Skills

• Works well under pressure often juggling an assortment of tasks and continually reassessing priorities
• Accuracy and attention to detail seeing the task through to the end

Interpersonal awareness

• Understands the interests and concerns of others particularly clients, supplier, managers, direct team members and wider company colleagues
• Knows when to escape critical issues to own or others’ management

Ability to Influence Others

• Works to gain others’ support for ideas, proposals, projects, and solutions
• Involves others in a process or decision to ensure their support and looks for win‑win solutions

Building & Maintaining Collaborative Relationships

• Constantly working to develop, maintain, and strengthen partnerships with internal and external customers
• Builds relationships with and expresses appreciation to others who have provided information, assistance, or support
• Provides assistance, information, and support to others to build a basis for future reciprocity
• Tries to understand the merits of other perspectives
• Demonstrates willingness to modify a strongly held position in the face of contrary evidence

Required:

• Client Focus whilst representing the company at heart!
• Excellent communications skills and the ability to liaise in a professional manner with Clients, suppliers, colleagues, and other contacts as may be required
• Builds and maintains positive relationships both with internal company departments and external suppliers.
• Strong attention to detail with proficiency in technical and financial data analysis.
• Excellent organisational skills, adaptable and flexible approach to work matching requirements of project work and interacting with team members in different time zones
• Excellent problem-solving skills. Able to manage and resolve issues to ensure operating priorities are delivered.
• Ability to work with Microsoft Office – Work, Excel, Outlook, PowerPoint and be confident in using wider IT software
• Comprehensive understanding of managing aviation suppliers, their teams, Client request and other divisions requests in a time critical and live operating environment
• Able to communicate strategically in an intercultural environment
• Willingness and understanding that a lot of travel and time from home is required, with up to 60 days per year available to be spent in Europe.
• Not constrained by any nationality or visa limitations for travel in UK, Europe and Middle East

Desired:

• Ideally +4 years in an aviation OPS environment or similar
• VVIP experience with focus on service delivery
• Experience with maritime operations
• Commercial experience, or exposure ideally in an aviation setting