Private Jet Charter Operations Specialist

Zohorecruit; Greater London; Hybrid; GBP 35.000 - 47.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Zusammenfassung

SHY Aviation, a global private aviation charter company headquartered in Central London, seeks an Aviation Operations Executive to join the Flight Management team. You will act as the primary client contact, fulfill flight requests, and support the in-house brokers across private jet charters.

The role emphasizes outstanding customer service, strong organization, and teamwork, with duties spanning flight support, partner coordination, and ensuring client expectations align with operational

Qualifikationen

• Minimum 2 years' experience in an operations role in the private jet sector.
• Excellent customer service and negotiation skills.
• Hands-on experience with CRM software and MS Office (MS Excel & Zoho in particular).
• Experience handling difficult situations while ensuring seamless customer experience.
• Proactive, service-driven, a keen team player with excellent interpersonal skills.
• Excellent English language skills with strong spelling and grammar.
• Ability to maintain accuracy, strong attention to detail and punctual delivery under pressure.

Aufgaben

• Provide support on all aspects of a flight once a sale has been made.
• Manage all aspects of charter trips with external partners (aircraft operators, FBOs, handling companies, catering, ground transport).
• Proactively communicate operational restrictions to clients and offer alternatives.
• Book and follow up on ancillary services requested by the client.
• Maintain timely, factual communication with clients to align expectations with reality.
• Provide seamless customer service to develop rapport and drive retention.

Kenntnisse

Customer service

Negotiation

Interpersonal skills

Team player

Attention to detail

English proficiency

CRM software experience

MS Office experience

Tools

Zoho CRM

MS Excel

MS Office

Jobbeschreibung

SHY Aviation, a global private aviation charter company headquartered in Central London, seeks an Aviation Operations Executive to join the Flight Management team. You will act as the primary client contact, fulfill flight requests, and support the in-house brokers across private jet charters.

The role emphasizes outstanding customer service, strong organization, and teamwork, with duties spanning flight support, partner coordination, and ensuring client expectations align with operational