Client Experience & Scheduling Specialist

JAM Recruitment Ltd; Wolverhampton; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

36 days holiday

Company pension

On-site parking

Training and progression

Job summary

JAM Recruitment Ltd in Wolverhampton is seeking a Client Support Advisor for a permanent, office-based role. You will manage busy diaries, book appointments, and answer calls on behalf of multiple clients, delivering warm, professional service across diverse sectors.

The role is full-time, with a salary of £26,520 rising to £27,040 after training. You’ll become a trusted extension of client businesses, supporting IT, telecoms, financial and property clients using Microsoft 365, Google Workspace,

Qualifications

• Proven experience in customer service, reception or telephone-based role.
• Excellent telephone manner and strong spoken and written English.
• Excellent organisation, accuracy and attention to detail.
• Confidence using computer systems and learning new software.

Responsibilities

• Answering calls professionally on behalf of multiple clients
• Managing diaries and booking appointments accurately
• Taking detailed messages and forwarding them promptly by email and WhatsApp
• Representing each client with confidence, warmth and professionalism
• Prioritising urgent enquiries while maintaining excellent service standards
• Using Microsoft 365, Google Workspace, Capsule CRM and bespoke software
• Managing several tasks and priorities in a busy office environment
• Working as part of a friendly and supportive office team

Skills

Customer service

Telephone manner

Organisation

Written English

Tools

Microsoft 365

Google Workspace

Capsule CRM

Bespoke software

Job description

JAM Recruitment Ltd in Wolverhampton is seeking a Client Support Advisor for a permanent, office-based role. You will manage busy diaries, book appointments, and answer calls on behalf of multiple clients, delivering warm, professional service across diverse sectors.

The role is full-time, with a salary of £26,520 rising to £27,040 after training. You’ll become a trusted extension of client businesses, supporting IT, telecoms, financial and property clients using Microsoft 365, Google Workspace,