Customer Experience Advisor — Onsite, Wolverhampton

The Big Phone Store; Wolverhampton; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Free onsite parking

Staff discounts

Company pension

Career progression

Job summary

The Big Phone Store in Wolverhampton is seeking a friendly, organised Customer Service Advisor to join our growing team. You’ll handle inquiries by phone, email, WhatsApp and online marketplaces, assist with orders and returns, and work with colleagues to deliver outstanding service.

No experience in mobile retail is required; we provide training and ongoing support to help you build knowledge and confidence. This full-time onsite role offers career progression and a competitive salary.

Qualifications

• Previous customer service experience.
• Excellent written and verbal communication skills.
• Confidence speaking on the telephone.
• Good IT and computer skills.
• Ability to manage multiple tasks and priorities.
• A calm and professional approach when handling complaints.
• A positive attitude and willingness to learn.
• Experience using email systems, live chat, WhatsApp or ecommerce marketplaces would be helpful but isn’t essential.

Responsibilities

• Answering customer enquiries by phone, email, WhatsApp and online marketplaces.
• Helping customers with orders, deliveries, returns and product questions.
• Investigating customer issues and finding practical solutions.
• Managing customer cases from start to finish.
• Updating customer records and internal systems.
• Providing professional, friendly customer service at every stage.
• Contributing ideas to improve customer experience and internal processes.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Teamwork

IT skills

Tools

Email systems

Live chat

WhatsApp

Ecommerce marketplaces

Job description

The Big Phone Store in Wolverhampton is seeking a friendly, organised Customer Service Advisor to join our growing team. You’ll handle inquiries by phone, email, WhatsApp and online marketplaces, assist with orders and returns, and work with colleagues to deliver outstanding service.

No experience in mobile retail is required; we provide training and ongoing support to help you build knowledge and confidence. This full-time onsite role offers career progression and a competitive salary.