Client Support Advisor

Red-Recruitment; Melton Mowbray; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Extra days off over Christmas

Free Parking

Company Pension

Yearly pay rises

Job summary

Red Recruitment is recruiting a Client Support Advisor to support customers through phone, email and live chat. You’ll help with outstanding accounts, payment queries and solutions to fit individual circumstances.

The role is permanent and full-time in Melton Mowbray, offering a structured progression path and regular pay reviews.

Qualifications

• Provide excellent customer service by handling a high volume of inbound calls.
• Support customers with account queries and payments with empathy.
• Explain options and help customers get back on track.
• Work with internal teams to resolve issues quickly.
• Maintain accurate communication across phone, email and live chat.

Responsibilities

• Provide excellent customer service by handling a high volume of inbound calls in a professional and supportive manner.
• Make outbound calls to customers about outstanding accounts or missed payments.
• Support customers with account queries, explain their options, and help them get back on track.
• Resolve customer issues quickly, aiming to fix problems on the first contact.
• Work with internal teams to ensure smooth resolutions.
• Assist customers across phone, email, and live chat, maintaining consistent communication.
• Follow company policies, procedures, and compliance standards at all times.

Skills

Customer service

Communication

Call center experience

Excel

Teamwork

Problem solving

Empathy

Organisational skills

Tools

Microsoft Office

Excel

Job description

Salary: GBP27000 - GBP27000 per annum

Red Recruitment is looking to recruita client support advisorfor our client.You’ll be a key contributor in their mission of offering flexible finance solutions and ongoing support to each customer’s individual circumstances.

The salary is £27,000 per annum.

Benefits and Package for a Client Support Advisor:

• Hours:Full-time
• Contract Type:Permanent

Christmas Bonuses given

• 25 days holiday plus bank holidays increasing to 28 dependent on service
• Extra days holiday given over Christmas
• Free Parking
• Company Pension
• Yearly pay rises offered

Key Responsibilities of a Client Support Advisor:

• Provide excellent customer service by handling a high volume of inbound calls in a professional and supportive manner.
• Make outbound calls to customers about outstanding accounts or missed payments, showing empathy and clear communication.
• Support customers with account queries, explain their options, and help them get back on track.
• Resolve customer issues quickly, aiming to fix problems on the first contact.
• Work with internal teams (e.g. fraud, credit risk, complaints) to ensure smooth resolutions.
• Assist customers across phone, email, and live chat, maintaining consistent and accurate communication.
• Follow company policies, procedures, and compliance standards at all times.

Key Skills and Experience of a Client Support Advisor:

• Strong attention to detail and good organisational skills.
• Excellent verbal and written communication, with the ability to build rapport quickly.
• Experience in a contact centre or customer-facing role, ideally handling high call volumes.
• Proactive and solution-focused, with a commitment to delivering great customer service.
• Confident using computers, including Microsoft Office (Excel is an advantage).
• Willingness to learn, develop, and contribute to team success.
• Self-motivated and resilient, able to work in a fast-paced environment.
• Customer-focused, with a professional and empathetic approach.