Customer Service / Sales Administrator

The Best Connection; Wolverhampton; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

No cold calling

Friendly environment

Training provided

Long-term role

Job summary

The Best Connection is seeking a Customer Service / Sales Administrator in Wolverhampton to join a busy, friendly team. You will handle inbound inquiries from existing customers, process orders, provide quotations, and coordinate production requirements.

This long-term role offers potential for a permanent position after a successful trial period. Excellent telephone manner and strong customer service skills are essential, along with proficiency in Outlook and good organisational abilities in a

Qualifications

• Excellent telephone manner and communication skills.
• Strong customer service experience.
• Proficiency in Microsoft Outlook.
• Good organisational and administrative skills.
• Ability to work effectively within a busy office environment.

Responsibilities

• Speak with existing and previous customers over the telephone.
• Process customer orders accurately.
• Prepare and issue quotations.
• Order products internally and coordinate production requirements.
• Advise customers on lead times and order progress.
• Provide updates on orders and quotations via email.
• Maintain accurate customer records and complete administration tasks.

Skills

Telephone manners

Customer service

Outlook

Organisation

Office administration

Tools

Microsoft Outlook

Job description

Customer Service / Sales Administrator

Location: Wolverhampton

Pay Rate: £12.71 per hour

Hours: 08:00am - 5:00pm

Contract: Long-term opportunity with the potential for a permanent position following a successful trial period

The Best Connection is currently recruiting on behalf of our Wolverhampton based client for a Customer Service / Sales Administrator to join their busy and friendly team.

This is an excellent opportunity for someone with strong customer service skills who enjoys building relationships with customers. This is not a cold-calling role - you will be working with existing and previous customers, providing support and assisting with their orders and enquiries.

Key Responsibilities

• Speaking with existing and previous customers over the telephone
• Processing customer orders accurately
• Preparing and issuing quotations
• Ordering products internally and coordinating production requirements
• Advising customers on lead times and order progress
• Providing updates on orders and quotations via email
• Maintaining accurate customer records and administration tasks

Requirements

• Excellent telephone manner and communication skills
• Strong customer service experience
• Proficiency in Microsoft Outlook
• Good organisational and administrative skills
• Ability to work effectively within a busy office environment

Desirable

• Previous experience using SAGE software (training will be provided)

Benefits

• No cold calling
• Friendly and supportive working environment
• Full training provided on internal systems
• Long-term role with the opportunity to secure a permanent contract

The Best Connection is acting as an Employment Business in relation to this vacancy.