Client Support Advisor

JAM Recruitment Ltd; Wolverhampton; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

36 days holiday

Company pension

On-site parking

Training and progression

Job summary

JAM Recruitment Ltd in Wolverhampton is seeking a Client Support Advisor for a permanent, office-based role. You will manage busy diaries, book appointments, and answer calls on behalf of multiple clients, delivering warm, professional service across diverse sectors.

The role is full-time, with a salary of £26,520 rising to £27,040 after training. You’ll become a trusted extension of client businesses, supporting IT, telecoms, financial and property clients using Microsoft 365, Google Workspace,

Qualifications

• Proven experience in customer service, reception or telephone-based role.
• Excellent telephone manner and strong spoken and written English.
• Excellent organisation, accuracy and attention to detail.
• Confidence using computer systems and learning new software.

Responsibilities

• Answering calls professionally on behalf of multiple clients
• Managing diaries and booking appointments accurately
• Taking detailed messages and forwarding them promptly by email and WhatsApp
• Representing each client with confidence, warmth and professionalism
• Prioritising urgent enquiries while maintaining excellent service standards
• Using Microsoft 365, Google Workspace, Capsule CRM and bespoke software
• Managing several tasks and priorities in a busy office environment
• Working as part of a friendly and supportive office team

Skills

Customer service

Telephone manner

Organisation

Written English

Tools

Microsoft 365

Google Workspace

Capsule CRM

Bespoke software

Job description

The Client Support Advisor position in Wolverhampton, WV10 9LE, offers a permanent, office-based role with a salary of £26,520, rising to £27,040 after training. Working Monday to Friday, full-time applicants are welcome, though two part-time candidates seeking a job share will also be considered. Rather than simply answering calls, you become an extension of client businesses, delivering warm, professional service across diverse sectors.

Daily tasks vary, from managing busy diaries for consultants to booking appointments for clinics or assisting IT, telecoms, financial, and property firms. Strong organisational abilities and clear communication are essential for this varied position.

The Client Support Advisor role

You''ll become a trusted extension of our clients'' businesses, delivering exceptional service on every call.

Responsibilities

• Answering calls professionally on behalf of multiple clients
• Managing diaries and booking appointments accurately
• Taking detailed messages and forwarding them promptly by email and WhatsApp
• Representing each client with confidence, warmth and professionalism
• Prioritising urgent enquiries while maintaining excellent service standards
• Using Microsoft 365, Google Workspace, Capsule CRM and bespoke software
• Managing several tasks and priorities in a busy office environment
• Working as part of a friendly and supportive office team

About you

• Proven experience in a customer service, reception or telephone-based role
• An excellent telephone manner and strong spoken and written English
• Excellent organisation, accuracy and attention to detail
• Confidence using computer systems and learning new software
• The ability to stay calm and organised while juggling different priorities
• A genuine passion for delivering outstanding customer service

What's in it for you as a Client Support Advisor

• Full-time opportunity, with two part-time job-share applications also welcome
• Competitive salary with progression following successful completion of training
• 36 days'' holiday including Bank Holidays
• Annual leave that can be booked by the hour
• Company pension
• Paid 30-minute lunch break
• Free on-site parking
• Structured training and ongoing support
• Genuine career progression, including promotion opportunities from within
• A friendly, supportive working environment

About us

Established in 2007, we now support more than 300 businesses across the UK with professional telephone answering and virtual PA services. We''re proud of the team we''ve built. Our longest-serving team member has been with us for over 18 years, several others for more than 10 years, and many have built long-term careers here. We believe in supporting our people, recognising potential and promoting from within whenever possible. You''ll also be sharing the office with Looby Loo, our resident Cockapoo and unofficial head of workplace wellbeing.

Recruitment process

We''re a values-led business, so as part of our recruitment process you''ll be invited to complete a short values assessment. This is a fully office-based role at Wolverhampton, WV10 9LE.