Customer Service / Sales Administrator

Career Choices Dewis Gyrfa Ltd; Wolverhampton; On-site; GBP 17,000 - 21,000; Full time

Job summary

The Best Connection is recruiting for a Customer Service / Sales Administrator for a Wolverhampton client. This long-term opportunity offers a path to permanent placement after a successful trial period.

Ideal candidates will have strong customer service experience, excellent telephone manners, and proficient Outlook skills, enabling them to manage orders, quotations, and production coordination in a busy office environment.

Qualifications

• Excellent telephone manner and communication skills.
• Strong customer service experience.
• Proficiency in Microsoft Outlook.
• Good organisational and administrative skills.
• Ability to work effectively within a busy office environment.

Responsibilities

• Speak with existing and previous customers over the telephone.
• Process customer orders accurately.
• Prepare and issue quotations.
• Order products internally and coordinate production requirements.
• Advise customers on lead times and order progress.
• Provide updates on orders and quotations via email.
• Maintain accurate customer records and administration tasks.

Skills

Customer service

Telephone etiquette

Outlook proficiency

Administration

Organisational skills

Tools

Microsoft Outlook

Job description

Customer Service / Sales Administrator Location: Wolverhampton Pay Rate: £12.71 per hour Hours: 08:00am - 5:00pm Contract: Long-term opportunity with the potential for a permanent position following a successful trial period The Best Connection is currently recruiting on behalf of our Wolverhampton based client for a Customer Service / Sales Administrator to join their busy and friendly team.

This is an excellent opportunity for someone with strong customer service skills who enjoys building relationships with customers.

This is not a cold-calling role

• you will be working with existing and previous customers, providing support and assisting with their orders and enquiries.

Key Responsibilities

• Speaking with existing and previous customers over the telephone
• Processing customer orders accurately
• Preparing and issuing quotations
• Ordering products internally and coordinating production requirements
• Advising customers on lead times and order progress
• Providing updates on orders and quotations via email
• Maintaining accurate customer records and administration tasks

Requirements

• Excellent telephone manner and communication skills
• Strong customer service experience
• Proficiency in Microsoft Outlook
• Good organisational and administrative skills
• Ability to work effectively within a busy office environment

Desirable

• Previous experience using SAGE software (training will be provided)

Benefits

• No cold calling
• Friendly and supportive working environment
• Full training provided on internal systems
• Long-term role with the opportunity to secure a permanent contract

If you are a motivated and professional individual looking for a long-term opportunity, we would like to hear from you.

The Best Connection is acting as an Employment Business in relation to this vacancy.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).