Client Experience & Sales Specialist (Hybrid)

GES - Global Experience Specialists; Birmingham; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary dependent on 경험

Job summary

GES - Global Experience Specialists is seeking a Customer Care Specialist to join our Customer Care Team. Based at the NEC near Birmingham with hybrid working available, you will provide sales and general support for Exhibitors within the UK, via inbound and outbound phone calls, live chat, e-mail, white mail or other communications for all pre and post show inquiries and orders.

This full-time fixed term position offers a competitive salary dependent on experience.

Qualifications

• Experience in customer care or similar role.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and CRM systems.

Responsibilities

• Handle customer enquiries with appropriate and timely follow through and document all interactions in the CRM.
• Resolve queries and issues with exhibitors and internal teams.
• Act as a liaison between lines of business and exhibitors.
• Enter exhibitor and contractor orders, take payments, raise invoices, and handle related queries.
• Conduct outbound sales via service and upsell with existing clients.
• Maintain and achieve department and personal KPIs and objectives.

Skills

Communication

Customer service

Time management

CRM systems

Tools

Microsoft Office

Job description

GES - Global Experience Specialists is seeking a Customer Care Specialist to join our Customer Care Team. Based at the NEC near Birmingham with hybrid working available, you will provide sales and general support for Exhibitors within the UK, via inbound and outbound phone calls, live chat, e-mail, white mail or other communications for all pre and post show inquiries and orders.

This full-time fixed term position offers a competitive salary dependent on experience.