Customer Experience Specialist - Hybrid, Growth Path

Focus Group; Bellshill; Hybride; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Holiday Allowance - 24 days + bank hol

Hybrid working options - performance

Enhanced maternity, paternity and {ad}

Paid volunteering day * regular events

Wider company benefits across health,

Pension

Résumé du poste

Focus Group in Glasgow is seeking a Customer Service Executive to join our Customer Loyalty team on a permanent basis. You will handle calls and emails, resolve billing and service queries, and help us keep customers happy while building strong relationships.

You’ll work Monday to Friday, 9am–5pm, with hybrid working options. If you love solving problems, enjoy collaborating with colleagues, and want a role with clear growth, we’d love to hear from you.

Qualifications

• Contact centre or customer service experience.
• Great phone and written communication, and comfortable with numbers.
• A calm, practical problem solver who can juggle a busy day.
• Someone who works well on their own and as part of a team.
• Confident using email, Word and CRM systems.

Responsabilités

• Answering customer calls and emails
• Getting to the bottom of queries and complaints, including billing and invoices, and putting things right
• Talking with customers thinking of leaving, and working out how we can keep them happy
• Keeping clear records on our CRM (customer relationship management) system
• Hitting your targets and making every customer experience a good one

Connaissances

Customer service

Communication

Problem solving

CRM systems

Phone & email

Outils

CRM software

Microsoft Word

Description du poste

Focus Group in Glasgow is seeking a Customer Service Executive to join our Customer Loyalty team on a permanent basis. You will handle calls and emails, resolve billing and service queries, and help us keep customers happy while building strong relationships.

You’ll work Monday to Friday, 9am–5pm, with hybrid working options. If you love solving problems, enjoy collaborating with colleagues, and want a role with clear growth, we’d love to hear from you.