Customer Care Specialist

GES; Birmingham; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary dependent on 경험

Job summary

GES - Global Experience Specialists is seeking a Customer Care Specialist to join our Customer Care Team. Based at the NEC near Birmingham with hybrid working available, you will provide sales and general support for Exhibitors within the UK, via inbound and outbound phone calls, live chat, e-mail, white mail or other communications for all pre and post show inquiries and orders.

This full-time fixed term position offers a competitive salary dependent on experience.

Qualifications

• Experience in customer care or similar role.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and CRM systems.

Responsibilities

• Handle customer enquiries with appropriate and timely follow through and document all interactions in the CRM.
• Resolve queries and issues with exhibitors and internal teams.
• Act as a liaison between lines of business and exhibitors.
• Enter exhibitor and contractor orders, take payments, raise invoices, and handle related queries.
• Conduct outbound sales via service and upsell with existing clients.
• Maintain and achieve department and personal KPIs and objectives.

Skills

Communication

Customer service

Time management

CRM systems

Tools

Microsoft Office

Job description

Are you a Proactive and excellent communicator who is looking to join a fast paced, dynamic exciting Company? Do you enjoy providing exceptional customer service and solving challenges? If so, we have the job for you.

GES are currently recruiting a Customer Care Specialist to come and join our Customer Care Team. Based in our office at the NEC near Birmingham with hybrid working available, you will provide sales and general support for Exhibitors within the UK, via inbound and outbound phone calls, live chat, e-mail, white mail or other communication methods for all pre and post show inquiries and orders.

This is a full-time fixed term position for up to 12 months.

Who we are

GES is a global, full service face-to-face live events marketing partner. We create some of the most incredible events in the world – think exhibitions, events, sales conferences, and exhibitions of all sizes. From initial strategy to show-stopping audio visual, to insightful measurement – and every detail in between – we bring brands to life! Our mission is to create memorable event experiences, and we count on you, our talented employees around the world help us do it. We foster an innovative, fast-paced and creative environment for those who like to think, create and work. Our incredible team includes designers, account management, marketing specialists, business pros and artisans – just to name a few. GES employees are great at collaborating and communicating.

What will you do?

You will:

• Handle customer enquiries with appropriate and timely follow through and document all customer interactions and tasks immediately within the CRM systems.
• Resolve queries and issues both internally and with exhibitors.
• Act as a liaison between lines of business and exhibitors.
• Enter exhibitor, contractor and internal orders as appropriate, take payments, raise invoices and handle any related queries
• Outbound soft selling, sales through service and up-selling with existing clients
• Maintain and achieve all department and personal KPI’s and Objectives, as set by the department or line manager.

Who you are

You will be an excellent communicator, have great attention to detail and be proficient in time management. You will be proficient in the use of Microsoft Office: Outlook, Word, Excel and PowerPoint and will have experience working in a similar role. You will have the ability to “own” customer contacts and build relationships.

Development and Benefits

At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers progression is key to the business growing. This is a full-time role offering a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.

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