Client Experience Coordinator (Vet Practice)

VC Evidensia UK; Northampton; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Healthcare Cash Plan

Discounted veterinary care

Learning and development opportunities

Job summary

VC Evidensia UK in Northampton is seeking a Client Care Co-ordinator to act as the first point of contact for clients, delivering a warm, professional, and compassionate experience. The role involves managing appointments, handling enquiries, and supporting colleagues to ensure a positive experience for clients and patients.

We offer a supportive environment, career development opportunities, and extensive benefits including annual leave and employee wellbeing initiatives. If you're a customer-focused individual with a passion for animal care, join our dedicated team.

Qualifications

• Experience in a customer-facing role is essential.
• Must have a professional and welcoming manner.
• Ability to handle sensitive information properly.

Responsibilities

• Manage appointments and enquiries efficiently.
• Deliver a welcoming and compassionate experience to clients.
• Support colleagues to ensure smooth operation at reception.

Skills

Excellent communication skills

Customer service focus

Organizational skills

Ability to manage multiple tasks

Job description

VC Evidensia UK in Northampton is seeking a Client Care Co-ordinator to act as the first point of contact for clients, delivering a warm, professional, and compassionate experience. The role involves managing appointments, handling enquiries, and supporting colleagues to ensure a positive experience for clients and patients.

We offer a supportive environment, career development opportunities, and extensive benefits including annual leave and employee wellbeing initiatives. If you're a customer-focused individual with a passion for animal care, join our dedicated team.