Veterinary Client Experience Coordinator

IVC; Coventry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave 6.6 weeks

Flexible family-friendly policies

Wellbeing initiatives

Learning & development

Pension scheme

Discounted veterinary care

Green Cars salary sacrifice

Job summary

inspiring vet care is recruiting a Client Care Coordinator in Coventry to ensure a welcoming, professional client journey from first contact through to reception handover. You will manage appointments, handle enquiries and support both clinical and non-clinical colleagues to maintain a smooth patient experience.

The role emphasizes excellent communication, a calm, organized approach in a busy practice, and commitment to client service.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with focus on service and attention to detail.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Deliver a warm, professional and compassionate experience for every client and patient.
• Manage appointments, telephone enquiries and client communications.
• Handle cash and card payments accurately.
• Maintain confidentiality and manage sensitive information.

Skills

Communication

Customer facing

Multi-tasking

Team player

Proactive

Job description

inspiring vet care is recruiting a Client Care Coordinator in Coventry to ensure a welcoming, professional client journey from first contact through to reception handover. You will manage appointments, handle enquiries and support both clinical and non-clinical colleagues to maintain a smooth patient experience.

The role emphasizes excellent communication, a calm, organized approach in a busy practice, and commitment to client service.