Client Experience Specialist

IVC Evidensia; Northampton; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

6.6 weeks holiday

Birthday off

Enhanced family-friendly policies

Wellbeing initiatives

Learning & development

Pension scheme

Discounted veterinary care

Employee discounts

Job summary

inspiring vet care in Northamptonshire is seeking a Client Care Advisor to join our Abington Park team on a full-time, permanent basis. You will be the first point of contact for clients, delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Liaising with clients and clinical staff to provide high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.

Skills

Customer-facing

Communication

Multitasking

Team player

Proactive learner

Job description

inspiring vet care in Northamptonshire is seeking a Client Care Advisor to join our Abington Park team on a full-time, permanent basis. You will be the first point of contact for clients, delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.