Vet Practice Client Care Coordinator

Linnaeus Veterinary Limited; Penrith; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced family leave

Employer pension contribution

Wellness program

Job summary

Veterinary Vision, Penrith, is seeking a Client Care Administrator to join the team. The role supports clinical and client care functions, providing confidential administrative support to veterinary surgeons, nurses, and staff.

You will help maintain GDPR-compliant records and coordinate appointments, referrals, and enquiries. The successful candidate will have at least 12 months of customer-facing experience, excellent organisational skills, and a confident telephone manner.

Qualifications

• Minimum 12 months of customer-facing experience.
• Strong administration and organisation skills.
• Ability to work well under pressure.
• Confident and professional telephone manner.

Responsibilities

• Prepare veterinary reports, referrals, and clinical documentation.
• Maintain accurate patient records in line with GDPR and confidentiality standards.
• Process insurance claims and liaise with clients, insurers, and clinical teams.
• Book consultations, investigations, and procedures; manage calls and client communications.
• Provide reception cover and deliver compassionate client care; support smooth workflow across departments.
• Follow practice policies and maintain confidentiality; participate in training and development activities.

Skills

Customer-facing experience

Administration skills

Organisation skills

Calm under pressure

Telephone manner

Job description

Veterinary Vision, Penrith, is seeking a Client Care Administrator to join the team. The role supports clinical and client care functions, providing confidential administrative support to veterinary surgeons, nurses, and staff.

You will help maintain GDPR-compliant records and coordinate appointments, referrals, and enquiries. The successful candidate will have at least 12 months of customer-facing experience, excellent organisational skills, and a confident telephone manner.