Client Experience Advisor — Veterinary Practice

VC Evidensia UK; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Birthday off

Wellbeing benefits

Learning & development

Discounted veterinary care

Cycle to Work

Employee discounts

Job summary

Abington Park Vets in Northampton is seeking a friendly Client Care Advisor to join our busy practice. You will be the first point of contact for clients, greeting pets and owners and ensuring a welcoming, professional experience during every interaction.

This role involves managing appointments, handling enquiries, and supporting both clinical and non-clinical colleagues to deliver a smooth client and patient journey.

Qualifications

• Experience in a customer-facing role, with a strong focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude and openness to learning.

Responsibilities

• Liaising with clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Maintaining a clean and safe space for our clients and their pets.

Skills

Customer service

Communication

Multitasking

Teamwork

Proactivity

Job description

Abington Park Vets in Northampton is seeking a friendly Client Care Advisor to join our busy practice. You will be the first point of contact for clients, greeting pets and owners and ensuring a welcoming, professional experience during every interaction.

This role involves managing appointments, handling enquiries, and supporting both clinical and non-clinical colleagues to deliver a smooth client and patient journey.