Client Care Coordinator

IVC; Coventry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave 6.6 weeks

Flexible family-friendly policies

Wellbeing initiatives

Learning & development

Pension scheme

Discounted veterinary care

Green Cars salary sacrifice

Job summary

inspiring vet care is recruiting a Client Care Coordinator in Coventry to ensure a welcoming, professional client journey from first contact through to reception handover. You will manage appointments, handle enquiries and support both clinical and non-clinical colleagues to maintain a smooth patient experience.

The role emphasizes excellent communication, a calm, organized approach in a busy practice, and commitment to client service.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with focus on service and attention to detail.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Deliver a warm, professional and compassionate experience for every client and patient.
• Manage appointments, telephone enquiries and client communications.
• Handle cash and card payments accurately.
• Maintain confidentiality and manage sensitive information.

Skills

Communication

Customer facing

Multi-tasking

Team player

Proactive

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

White Cross Vets is a growing family of practices with a genuine focus on delivering exceptional care for pets and outstanding experiences for clients. With our commitment to supporting our people, we are proud to have achieved a three-star Best Companies accreditation for five consecutive years. We are not only a trusted choice for pet owners but also an employer of choice within the veterinary profession.

How You'll Make a Difference

As a Client Care Coordinator, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Full-time, 37.5 hours per week

Key Responsibilities

• Deliver a warm, professional and compassionate experience for every client and patient
• Manage appointments, telephone enquiries and client communications efficiently
• Handle cash and card payments accurately
• Maintain confidentiality and manage sensitive information appropriately
• Support colleagues across the practice to ensure the smooth day-to-day operation of reception
• Remain calm, organised and professional in a busy and emotionally demanding environment

You Might Be a Great Fit If…

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We'll Support You

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

NMW