Veterinary Client Care Specialist

Inspiring Vet Care; Northampton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Holiday allowance based on length of服务

Family-friendly policies

Healthcare Cash Plan

Pension scheme

Discounted veterinary care

Learning and development opportunities

Cycle to Work scheme

Access to branded discounts

Job summary

Inspiring Vet Care in Northamptonshire is seeking an enthusiastic Client Care Advisor to join the Abington Park practice on a full-time, permanent basis. You’ll be the first point of contact for clients, delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a

Qualifications

• Customer-facing experience with a focus on service and attention to detail.
• Excellent communication and a professional, welcoming manner.
• Ability to manage multiple tasks in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude and openness to feedback and learning.

Responsibilities

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.

Skills

Communication

Customer-facing

Multi-tasking

Collaborative

Proactive

Job description

Inspiring Vet Care in Northamptonshire is seeking an enthusiastic Client Care Advisor to join the Abington Park practice on a full-time, permanent basis. You’ll be the first point of contact for clients, delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a