Veterinary Client Experience Coordinator

IVC; Northampton; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

6.6 weeks annual leave

Birthday day off

Pension scheme

Healthcare cash plan

Cycle to Work

Discounted veterinary care

Job summary

inspiring vet care is seeking a Client Care Co-ordinator to be the first point of contact for clients, delivering a welcoming, professional and compassionate experience at every interaction.

You will manage appointments, handle enquiries and support client communications while working closely with clinical and non-clinical colleagues to ensure a smooth patient journey. This full-time role offers development opportunities and a values-led culture focused on care and community.

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Strong communication skills and a professional, welcoming manner.
• Ability to manage multiple tasks in a busy reception environment.

Responsibilities

• Deliver a warm, professional and compassionate experience for every client and patient.
• Manage appointments, telephone enquiries and client communications efficiently.
• Handle cash and card payments accurately.
• Maintain confidentiality and manage sensitive information appropriately.
• Support colleagues to ensure smooth day-to-day reception operations.
• Remain calm and organised in a busy environment.

Skills

Excellent communication

Customer-focused

Organised

Team player

Job description

inspiring vet care is seeking a Client Care Co-ordinator to be the first point of contact for clients, delivering a welcoming, professional and compassionate experience at every interaction.

You will manage appointments, handle enquiries and support client communications while working closely with clinical and non-clinical colleagues to ensure a smooth patient journey. This full-time role offers development opportunities and a values-led culture focused on care and community.