Pet Care Receptionist & Client Advocate

VC Evidensia UK; United Kingdom; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

Healthcare Cash Plan

Cycle to Work

Job summary

VC Evidensia UK is seeking a friendly Receptionist for Inshes Vets to join a supportive practice. You will welcome clients and their pets, manage appointments and enquiries, and support a positive client and patient journey in a busy veterinary environment.

The role offers full-time permanent employment with standard daytime hours and weekend coverage on a rotating pattern, contributing to a compassionate team dedicated to animal welfare.

Qualifications

• Experience in a customer-facing role with strong service focus.
• Excellent communication and a welcoming manner.
• Ability to manage multiple tasks in a busy environment.
• Collaborative, proactive attitude and willingness to learn.

Responsibilities

• Welcoming clients and their pets with warmth and professionalism.
• Manage incoming calls, emails and appointment bookings.
• Deliver outstanding customer service and resolve client enquiries confidently.
• Maintain accurate client records, patient histories and financial information.
• Promote our Pet Health Club.

Skills

Customer service

Communication

Organised

Team player

Job description

VC Evidensia UK is seeking a friendly Receptionist for Inshes Vets to join a supportive practice. You will welcome clients and their pets, manage appointments and enquiries, and support a positive client and patient journey in a busy veterinary environment.

The role offers full-time permanent employment with standard daytime hours and weekend coverage on a rotating pattern, contributing to a compassionate team dedicated to animal welfare.