Client Experience Coordinator

James Frank Associates Ltd.; Tonbridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

James Frank Associates Ltd. is seeking a Client Coordinator to join their team on a full-time, permanent basis in the United Kingdom. The role focuses on acting as the primary liaison between clients and third parties and maintaining strong customer relationships.

The ideal candidate will have at least 2 years in a Coordinator or Customer Service role, with excellent written and verbal communication, strong organizational skills, and the ability to work independently in a fast-paced environment.

Qualifications

• Minimum of 2 years' experience in a customer-focused, Coordinator / Customer Service role.
• Confident acting as the first point of contact both over the phone and via email, able to work independently and as part of a wider team.
• Excellent communicator, both written and verbal.
• Strong organization and time-management ability.
• Excellent decision-making skills.

Responsibilities

• Build a strong relationship with clients and third parties.
• Maintain accurate schedules, ensuring all updates are immediately rectified at all times.
• Ensure regular communication is maintained with clients.
• Confident working in a fast-paced environment maintaining high levels of accuracy and compliance at all times.
• Recognize, report and flag any issues or concerns immediately.
• Manage internal CRM systems with accuracy and attention to detail at all times.
• Work in an ever-changing environment, reacting to issues in a proactive nature.

Skills

Customer communication

Organizational skills

CRM systems

Phone & email handling

Attention to detail

Tools

CRM software

Job description

James Frank Associates Ltd. is seeking a Client Coordinator to join their team on a full-time, permanent basis in the United Kingdom. The role focuses on acting as the primary liaison between clients and third parties and maintaining strong customer relationships.

The ideal candidate will have at least 2 years in a Coordinator or Customer Service role, with excellent written and verbal communication, strong organizational skills, and the ability to work independently in a fast-paced environment.