Customer Experience Coordinator

Macro Group; Reigate; Remote; GBP 23,000 - 30,000; Full time

Job summary

Macro Group is seeking a Customer Service Coordinator in the United Kingdom to deliver everyday excellence by supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience. You will manage calls and emails, log tasks, and adhere to the account's service level agreements.

The role emphasizes friendly, professional communication, timely task updates, and collaboration across teams to drive improvements and deliver outstanding service.

Qualifications

• Excellent time management to achieve service desk objectives.
• Customer service experience in a service desk environment.
• Good written and verbal communication to ensure messages are clear and understood.
• Strong decision-making and organizational skills.
• Proficiency in Microsoft Excel.

Responsibilities

• Handle customer enquiries by phone and email and log tasks.
• Maintain high-quality customer experience and service levels.
• Escalate issues to line manager as needed to drive improvements.
• Log interactions and update tasks in the system.

Skills

Customer service

Excel

Communication

Time management

Organizational skills

Tools

MS Excel

Job description

Macro Group is seeking a Customer Service Coordinator in the United Kingdom to deliver everyday excellence by supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience. You will manage calls and emails, log tasks, and adhere to the account's service level agreements.

The role emphasizes friendly, professional communication, timely task updates, and collaboration across teams to drive improvements and deliver outstanding service.